Receptionist
| Posting date: | 11 May 2026 |
|---|---|
| Salary: | £31,554.00 to £33,270.00 per year |
| Additional salary information: | £31554.00 - £33270.00 a year |
| Hours: | Full time |
| Closing date: | 18 May 2026 |
| Location: | London, WC1E 6DB |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | C9309-26-0458 |
Summary
For the full Person Specification and more informationregardingthe main responsibilities of this role, please refer to the attached Job Description. 1. Welcome patients and visitors into the department, ensuring they are made to feel comfortable and are treated with kindness, respect and dignity. 2. Deal with queries in an efficient, helpful and courteous manner, escalating any complex queries to the Antenatal Admin Team Leader as necessary to ensure a prompt resolution. 3. Ensure telephone calls are answered promptly and all queries dealt with effectively. 4. Respond to emails in a timely manner. 5. Receive incoming emails and send outgoing emails from a generic mailbox, in line with generic mailbox guidance where applicable. 6. Communicate clearly, effectively and appropriately with the multi-disciplinary team, keeping them informed of any changes relevant to the department or their clinic. 7. Ensure all patients and visitors sitting in the waiting rooms are communicated with and kept up to date with relevant information or delays to their appointment. Delays should be escalated to the Antenatal Admin Team Leader. 8. Handle patient and other service user complaints in a professional and courteous manner, and in accordance with agreed departmental trust procedures, to enable their early and effective resolution where possible. Where early resolution is not possible, seek assistance from the Antenatal Admin Team Leader. 9. Assist patients using the self-check-in kiosks. Enquire if patient details are correct and make amendments on relevant systems where necessary. Come and be a part of the best NHS trust in England to work for, according to our staff* *UCLH top trust to work at in England- In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row. UCLH recognises the benefits of flexible working for staff To find out more, visit:Flexible working. To discover more about what makes UCLHa great placeto work, visit:Why Choose UCLH?