Service Coordinator
| Posting date: | 24 April 2026 |
|---|---|
| Salary: | £25,541 to £27,200 per year, pro rata |
| Hours: | Full time |
| Closing date: | 04 May 2026 |
| Location: | Winchester, Hampshire |
| Remote working: | On-site only |
| Company: | British Red Cross |
| Job type: | Temporary |
| Job reference: | 12900 |
Summary
1. Service Delivery
> To act as the single point of access for referrals from the hospital and other sources and provide daily coordination and support for Volunteers and Service Assistants delivering the service
> Liaise with hospital/community staff at hospital/community hospitals/GP surgeries to promote the service, receive referrals, and provide a timely response to questions about the eligibility of a patient
> Ensure that service users’ needs are assessed
> Develop the service, providing support, leadership and motivation to the staff and volunteers
> Undertake service user visits if necessary
2. Quality and performance
> Ensure that the service is efficient, reliable and delivered consistently with national and local guidelines, using the Quality Standards Framework as a basis for assessment
> Collaborate with colleagues within the area to establish effective working relationships through regular contact and meetings
> Share learning to ensure service development
> Ensure that the impact of our service for service users is recorded through appropriate records (such as BRM), complete reports and paperwork as required
Review and monitor outcomes for service users, ensuring that beneficiaries’ needs are met using the Top 3 goals approach and the impact of our service is recorded through accurate statistics and a range of user engagement
> Ensure service users are correctly discharged according to agreed procedures
3. Management
> Provide support to the staff and volunteers delivering services
> Work with relevant teams in the recruitment, induction, development, training and engagement of volunteers providing the service
> Co-ordinate and manage a team of staff and Volunteers to provide a professional , effective and reliable service
4. Financial
> Keep within the service budget, follow local financial procedures
5. Team Leader
> All team members understand their responsibilities and objectives
> All resources involving staff are managed in accordance with BRC policies and procedures
> All staff are kept informed of relevant organisational plans and updates on development
> There is a collaborative approach to understanding and developing the service by encouraging feedback from the teams
> To act as the single point of access for referrals from the hospital and other sources and provide daily coordination and support for Volunteers and Service Assistants delivering the service
> Liaise with hospital/community staff at hospital/community hospitals/GP surgeries to promote the service, receive referrals, and provide a timely response to questions about the eligibility of a patient
> Ensure that service users’ needs are assessed
> Develop the service, providing support, leadership and motivation to the staff and volunteers
> Undertake service user visits if necessary
2. Quality and performance
> Ensure that the service is efficient, reliable and delivered consistently with national and local guidelines, using the Quality Standards Framework as a basis for assessment
> Collaborate with colleagues within the area to establish effective working relationships through regular contact and meetings
> Share learning to ensure service development
> Ensure that the impact of our service for service users is recorded through appropriate records (such as BRM), complete reports and paperwork as required
Review and monitor outcomes for service users, ensuring that beneficiaries’ needs are met using the Top 3 goals approach and the impact of our service is recorded through accurate statistics and a range of user engagement
> Ensure service users are correctly discharged according to agreed procedures
3. Management
> Provide support to the staff and volunteers delivering services
> Work with relevant teams in the recruitment, induction, development, training and engagement of volunteers providing the service
> Co-ordinate and manage a team of staff and Volunteers to provide a professional , effective and reliable service
4. Financial
> Keep within the service budget, follow local financial procedures
5. Team Leader
> All team members understand their responsibilities and objectives
> All resources involving staff are managed in accordance with BRC policies and procedures
> All staff are kept informed of relevant organisational plans and updates on development
> There is a collaborative approach to understanding and developing the service by encouraging feedback from the teams
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.