Casework Manager
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £46,142 to £48,226 per year |
| Hours: | Full time |
| Closing date: | 20 April 2026 |
| Location: | Exeter |
| Remote working: | Hybrid - work remotely up to 3 days per week |
| Company: | Exeter City Council |
| Job type: | Permanent |
| Job reference: |
Summary
About you:
You will be an experienced and knowledgeable housing professional with a strong track record in homelessness casework and statutory housing duties. You will bring an extensive understanding of the Housing Act 1996 (Part VII), the Homelessness Act 2002, and the Homelessness Reduction Act 2017, alongside detailed knowledge of suitability rules, temporary accommodation responsibilities, and case law developments. You are confident providing expert technical advice, making legally robust decisions, and leading a service that must operate with high levels of accuracy, transparency, and statutory compliance. You will have experience working directly with vulnerable people and complex casework, analysing legislation, interpreting data, and ensuring that every decision is defensible, customer focused, and in line with the Homelessness Code of Guidance.
As a leader, you will be supportive, resilient, and skilled at motivating and developing casework teams in a challenging operational environment. You will have proven experience managing staff performance, coaching and developing others, and leading through change. You will be able to confidently manage safeguarding concerns, oversee multi agency pathways for people leaving institutions, and represent the Council in high risk meetings such as MAPPA or child protection proceedings. You will be able to handle complex situations with calm professionalism, communicate clearly with partners, and maintain high standards of written quality, including accurate, plain English decision letters and case records. Above all, you will be committed to delivering a high quality, trauma informed service that prevents homelessness wherever possible and ensures Exeter meets its statutory duties with compassion, consistency, and integrity.
About the role:
This is a pivotal leadership role within Exeter City Council’s Housing Needs & Homelessness service, responsible for overseeing all statutory homelessness casework, ensuring legal compliance, and driving high quality, customer focused decision making across the service. As Casework Manager, you will lead a busy frontline team delivering assessments, statutory determinations, temporary accommodation decisions, and prevention and relief duties in line with the Homelessness Reduction Act 2017 and the Housing Act 1996. You will provide expert technical guidance on case law, suitability rules, and complex legal interpretations, ensuring that decisions are robust, transparent, and consistent.
You will also play a central role in shaping and maintaining the pathways that support people who are rough sleeping or at risk of homelessness, including targeted support for those leaving institutions such as prisons, hospitals, care, or the armed forces. The role leads operational delivery of key interventions such as Off the Street offers through outreach engagement with rough sleepers, reconnection and statutory assessments during engagement. You will work closely with partners across the city, lead safeguarding responses, contribute to multi agency risk meetings. This is an opportunity to influence system change, strengthen practice across the service, and make a meaningful difference to households facing homelessness in Exeter
About the team:
Exeter City Council is transforming its Housing Needs and Homelessness service to create a more proactive, compassionate, and effective system for the city. Following a comprehensive review of our homelessness pressures, we have redesigned our services to focus on early intervention, trauma informed practice, and integrated multi agency working. This transformation includes new specialist teams, a strengthened commissioning model, clearer pathways, and a renewed focus on prevention, quality, and outcomes for vulnerable residents.
We are now recruiting ambitious and motivated leaders to help deliver this new model. These roles offer the chance to shape a modern, evidence led service, drive innovation, and make a meaningful difference to people experiencing homelessness in Exeter.
Join us and be part of building a system that delivers better support, better value, and better outcomes for our community.
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact James Turner, Head of Service (Housing), at james.turner@exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
You will be an experienced and knowledgeable housing professional with a strong track record in homelessness casework and statutory housing duties. You will bring an extensive understanding of the Housing Act 1996 (Part VII), the Homelessness Act 2002, and the Homelessness Reduction Act 2017, alongside detailed knowledge of suitability rules, temporary accommodation responsibilities, and case law developments. You are confident providing expert technical advice, making legally robust decisions, and leading a service that must operate with high levels of accuracy, transparency, and statutory compliance. You will have experience working directly with vulnerable people and complex casework, analysing legislation, interpreting data, and ensuring that every decision is defensible, customer focused, and in line with the Homelessness Code of Guidance.
As a leader, you will be supportive, resilient, and skilled at motivating and developing casework teams in a challenging operational environment. You will have proven experience managing staff performance, coaching and developing others, and leading through change. You will be able to confidently manage safeguarding concerns, oversee multi agency pathways for people leaving institutions, and represent the Council in high risk meetings such as MAPPA or child protection proceedings. You will be able to handle complex situations with calm professionalism, communicate clearly with partners, and maintain high standards of written quality, including accurate, plain English decision letters and case records. Above all, you will be committed to delivering a high quality, trauma informed service that prevents homelessness wherever possible and ensures Exeter meets its statutory duties with compassion, consistency, and integrity.
About the role:
This is a pivotal leadership role within Exeter City Council’s Housing Needs & Homelessness service, responsible for overseeing all statutory homelessness casework, ensuring legal compliance, and driving high quality, customer focused decision making across the service. As Casework Manager, you will lead a busy frontline team delivering assessments, statutory determinations, temporary accommodation decisions, and prevention and relief duties in line with the Homelessness Reduction Act 2017 and the Housing Act 1996. You will provide expert technical guidance on case law, suitability rules, and complex legal interpretations, ensuring that decisions are robust, transparent, and consistent.
You will also play a central role in shaping and maintaining the pathways that support people who are rough sleeping or at risk of homelessness, including targeted support for those leaving institutions such as prisons, hospitals, care, or the armed forces. The role leads operational delivery of key interventions such as Off the Street offers through outreach engagement with rough sleepers, reconnection and statutory assessments during engagement. You will work closely with partners across the city, lead safeguarding responses, contribute to multi agency risk meetings. This is an opportunity to influence system change, strengthen practice across the service, and make a meaningful difference to households facing homelessness in Exeter
About the team:
Exeter City Council is transforming its Housing Needs and Homelessness service to create a more proactive, compassionate, and effective system for the city. Following a comprehensive review of our homelessness pressures, we have redesigned our services to focus on early intervention, trauma informed practice, and integrated multi agency working. This transformation includes new specialist teams, a strengthened commissioning model, clearer pathways, and a renewed focus on prevention, quality, and outcomes for vulnerable residents.
We are now recruiting ambitious and motivated leaders to help deliver this new model. These roles offer the chance to shape a modern, evidence led service, drive innovation, and make a meaningful difference to people experiencing homelessness in Exeter.
Join us and be part of building a system that delivers better support, better value, and better outcomes for our community.
What next?
If we sound like the right fit for you and you feel like the right fit for us we would welcome your application. Please click on the Apply button at the bottom of this page.
Alternatively if you would like to find out more about the post, the team or working with us at the Council please contact James Turner, Head of Service (Housing), at james.turner@exeter.gov.uk
We reserve the right to close any vacancy before the closing date if enough applications are received.
Our commitment
At Exeter City Council we are fully committed to having a diverse and inclusive workforce to reflect the communities we serve.
To support this commitment we will strive to implement reasonable adjustments to support any members of our communities who face barriers in recruitment processes, irrespective of the reason.
We are also proud to be a Disability Confident Employer and have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.