Operational Change Manager (Facilities)
| Posting date: | 30 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 April 2026 |
| Location: | Canary Wharf, East London |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 153818 |
Summary
Operational Change Manager (Facilities)
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
ISS is recruiting for an Operational Change Manager (Facilities) to support the delivery of change across a major banking client contract.
This is a hands-on, delivery-focused role within the PMO function, responsible for ensuring operational changes are implemented smoothly, efficiently, and with minimal disruption across a complex, multi-site environment.
Job Description
This role will support change across multiple campuses, including London, Manchester, Northampton, and Scotland, working closely with operational teams on the ground to embed improvements into day-to-day service delivery.
Key Responsibilities
Lead operational change projects across the Barclays account from initiation through to completion.
Deliver structured project plans, ensuring all stages (planning, governance, delivery, and closure) are clearly defined and executed.
Work directly within operational environments (cleaning, catering, engineering) to understand current service delivery and assess how change will impact BAU.
Implement changes such as new equipment, chemicals, processes, or service improvements within facilities management.
Ensure all changes deliver clear business benefits, including efficiency, service quality, and cost impact.
Manage RAID logs, governance, reporting, and stakeholder communications.
Proactively engage stakeholders - driving meetings, chasing inputs, and ensuring progress is maintained.
Support operational teams in adopting and embedding change effectively.
Travel across UK sites to engage with teams and ensure successful delivery.
Professional and Personal Competencies/Qualifications
Proven experience delivering operational change within Facilities Management (e.g. cleaning, catering, engineering services).
Strong understanding of how change impacts frontline service delivery.
Demonstrable experience managing end-to-end project lifecycles.
A hands-on, proactive, self-starter who takes ownership and drives delivery.
Strong stakeholder management skills with the confidence to challenge and push for progress.
Ability to clearly articulate and evidence business benefits from change initiatives.
Prince2 (essential) and APM, Six Sigma or similar (desirable).
This is an ideal role for someone who thrives in fast-paced operational environments, enjoys being on the ground driving real change, and can balance structured project delivery with practical implementation.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: London, E14 9SH
Hours of work: 40
Contract Type: Permanent
ISS is recruiting for an Operational Change Manager (Facilities) to support the delivery of change across a major banking client contract.
This is a hands-on, delivery-focused role within the PMO function, responsible for ensuring operational changes are implemented smoothly, efficiently, and with minimal disruption across a complex, multi-site environment.
Job Description
This role will support change across multiple campuses, including London, Manchester, Northampton, and Scotland, working closely with operational teams on the ground to embed improvements into day-to-day service delivery.
Key Responsibilities
Lead operational change projects across the Barclays account from initiation through to completion.
Deliver structured project plans, ensuring all stages (planning, governance, delivery, and closure) are clearly defined and executed.
Work directly within operational environments (cleaning, catering, engineering) to understand current service delivery and assess how change will impact BAU.
Implement changes such as new equipment, chemicals, processes, or service improvements within facilities management.
Ensure all changes deliver clear business benefits, including efficiency, service quality, and cost impact.
Manage RAID logs, governance, reporting, and stakeholder communications.
Proactively engage stakeholders - driving meetings, chasing inputs, and ensuring progress is maintained.
Support operational teams in adopting and embedding change effectively.
Travel across UK sites to engage with teams and ensure successful delivery.
Professional and Personal Competencies/Qualifications
Proven experience delivering operational change within Facilities Management (e.g. cleaning, catering, engineering services).
Strong understanding of how change impacts frontline service delivery.
Demonstrable experience managing end-to-end project lifecycles.
A hands-on, proactive, self-starter who takes ownership and drives delivery.
Strong stakeholder management skills with the confidence to challenge and push for progress.
Ability to clearly articulate and evidence business benefits from change initiatives.
Prince2 (essential) and APM, Six Sigma or similar (desirable).
This is an ideal role for someone who thrives in fast-paced operational environments, enjoys being on the ground driving real change, and can balance structured project delivery with practical implementation.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.