Change Lead
| Posting date: | 30 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 April 2026 |
| Location: | Canary Wharf, East London |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | 153589 |
Summary
Change Lead
Contract: Operations Performance
Location: London, E14 9SH - hybrid / flexible
Hours of work: 40
Contract Type: Fixed Term Contract (12 months)
We are seeking a Change Lead to drive the execution of the business change plan for the Workforce360 programme within ISS UK&I.
As a core member of the UK project team, you will ensure that organisational change is thoughtfully designed, clearly communicated and effectively embedded across operational and support functions.
Job Description
We are looking for someone who can work in close partnership with Internal Communications, People & Culture, IT, Finance, Operations and senior leadership to ensure teams are informed, prepared and supported throughout transformation.
This role plays a key part in enabling readiness, building stakeholder engagement and ensuring the successful adoption of new processes, systems and cultural shifts across the organisation.
Key Responsibilities
Lead the planning, development and execution of all change management and communication activities for the Workforce360 programme.
Support Workstream Leads with detailed change impact assessments across people, roles, processes and culture.
Establish, coordinate and enable a UK-wide Change Network to drive consistent messaging and adoption.
Monitor and evaluate organisational change readiness, identifying risks and developing mitigation plans.
Design and deliver mechanisms for sustaining change, including embedding plans, communication frameworks and adoption tools.
Facilitate workshops and discussions with SMEs and stakeholders to assess impact and secure alignment.
Analyse existing processes and systems to understand the nature of change and guide delivery teams.
Proactively identify risks, lessons learned and opportunities to improve change delivery.
Professional and Personal Competencies/Qualifications
Experience leading change activities within a complex, multi-stakeholder environment.
Strong understanding of change methodologies and structured change practices.
Ability to analyse process, system and cultural impacts and translate them into clear stakeholder actions.
Excellent communication skills with the ability to influence senior leaders and engage operational teams.
Skilled in facilitation, alignment-building and supporting decision-making across functions.
Proven ability to anticipate risks, plan mitigations and manage competing priorities.
Experience establishing and enabling change networks to support adoption.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Operations Performance
Location: London, E14 9SH - hybrid / flexible
Hours of work: 40
Contract Type: Fixed Term Contract (12 months)
We are seeking a Change Lead to drive the execution of the business change plan for the Workforce360 programme within ISS UK&I.
As a core member of the UK project team, you will ensure that organisational change is thoughtfully designed, clearly communicated and effectively embedded across operational and support functions.
Job Description
We are looking for someone who can work in close partnership with Internal Communications, People & Culture, IT, Finance, Operations and senior leadership to ensure teams are informed, prepared and supported throughout transformation.
This role plays a key part in enabling readiness, building stakeholder engagement and ensuring the successful adoption of new processes, systems and cultural shifts across the organisation.
Key Responsibilities
Lead the planning, development and execution of all change management and communication activities for the Workforce360 programme.
Support Workstream Leads with detailed change impact assessments across people, roles, processes and culture.
Establish, coordinate and enable a UK-wide Change Network to drive consistent messaging and adoption.
Monitor and evaluate organisational change readiness, identifying risks and developing mitigation plans.
Design and deliver mechanisms for sustaining change, including embedding plans, communication frameworks and adoption tools.
Facilitate workshops and discussions with SMEs and stakeholders to assess impact and secure alignment.
Analyse existing processes and systems to understand the nature of change and guide delivery teams.
Proactively identify risks, lessons learned and opportunities to improve change delivery.
Professional and Personal Competencies/Qualifications
Experience leading change activities within a complex, multi-stakeholder environment.
Strong understanding of change methodologies and structured change practices.
Ability to analyse process, system and cultural impacts and translate them into clear stakeholder actions.
Excellent communication skills with the ability to influence senior leaders and engage operational teams.
Skilled in facilitation, alignment-building and supporting decision-making across functions.
Proven ability to anticipate risks, plan mitigations and manage competing priorities.
Experience establishing and enabling change networks to support adoption.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.