Business Change Analyst
| Posting date: | 30 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 29 April 2026 |
| Location: | London, UK |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Contract |
| Job reference: | E14 9SH |
Summary
Business Change Analyst
Contract: Operations Performance
Location: London, E14 9SH
Hours of work: 40
Contract Type: Fixed Term Contract (12 months)
We are seeking a Business Change Analyst to play a pivotal role in enabling the successful delivery of organisational transformation across ISS UK&I.
Sitting within Workforce360 and supporting wider programme teams, this role ensures that colleagues are fully informed, prepared and supported through change.
Job Description
We are looking for someone who can assess impacts across people, processes and systems, and coordinate readiness activity.
They will partner with Workstream Leads, Internal Communications, People & Culture and Operations to ensure the smooth and sustainable adoption of new ways of working.
Key Responsibilities
Plan, develop and deliver change management and communication activities aligned to programme milestones.
Support Workstream Leads in completing change impact assessments across roles, processes and behaviours.
Establish, coordinate and maintain a business-wide Change Network to strengthen engagement and adoption.
Monitor change readiness across impacted teams, identifying risks, resistance and barriers early.
Develop tools, processes and materials that embed new ways of working (e.g., toolkits, guides, training aids).
Facilitate discussions with SMEs and stakeholders to ensure solutions are feasible and operationally aligned.
Apply lessons learned from previous deployments to improve future change planning and execution.
Track adoption and effectiveness of change using qualitative and quantitative measures, escalating issues where required.
Professional and Personal Competencies/Qualifications
Demonstrated experience supporting business change or transformation programmes.
Strong analytical skills with the ability to assess impacts across systems, processes and people.
Excellent communication skills, able to simplify and articulate complex change for all audiences.
Proven ability to work autonomously with multiple stakeholders in a fast-moving environment.
Experience developing change materials such as communications, guides, support documents and readiness assessments.
Ability to anticipate risks and propose effective mitigation strategies.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Contract: Operations Performance
Location: London, E14 9SH
Hours of work: 40
Contract Type: Fixed Term Contract (12 months)
We are seeking a Business Change Analyst to play a pivotal role in enabling the successful delivery of organisational transformation across ISS UK&I.
Sitting within Workforce360 and supporting wider programme teams, this role ensures that colleagues are fully informed, prepared and supported through change.
Job Description
We are looking for someone who can assess impacts across people, processes and systems, and coordinate readiness activity.
They will partner with Workstream Leads, Internal Communications, People & Culture and Operations to ensure the smooth and sustainable adoption of new ways of working.
Key Responsibilities
Plan, develop and deliver change management and communication activities aligned to programme milestones.
Support Workstream Leads in completing change impact assessments across roles, processes and behaviours.
Establish, coordinate and maintain a business-wide Change Network to strengthen engagement and adoption.
Monitor change readiness across impacted teams, identifying risks, resistance and barriers early.
Develop tools, processes and materials that embed new ways of working (e.g., toolkits, guides, training aids).
Facilitate discussions with SMEs and stakeholders to ensure solutions are feasible and operationally aligned.
Apply lessons learned from previous deployments to improve future change planning and execution.
Track adoption and effectiveness of change using qualitative and quantitative measures, escalating issues where required.
Professional and Personal Competencies/Qualifications
Demonstrated experience supporting business change or transformation programmes.
Strong analytical skills with the ability to assess impacts across systems, processes and people.
Excellent communication skills, able to simplify and articulate complex change for all audiences.
Proven ability to work autonomously with multiple stakeholders in a fast-moving environment.
Experience developing change materials such as communications, guides, support documents and readiness assessments.
Ability to anticipate risks and propose effective mitigation strategies.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,
#aplacetobeyou,
#facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.