Facilities Manager
| Posting date: | 05 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 04 April 2026 |
| Location: | EC4V 3AL |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 15206 |
Summary
Facilities Manager
Location: London, EC4V 3AL
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Facilities Manager to lead the delivery of a high quality, safe, and customer focused integrated facilities service. You will be responsible for managing both hard and soft services, ensuring full compliance, developing strong client relationships, and driving continuous improvement across allocated sites. This role is ideal for a proactive leader who thrives in a fast paced environment and can deliver exceptional standards while motivating and developing a team.
Job Description
As Facilities Manager, you will provide operational leadership to the onsite IFM team and act as the main point of contact for the client. You will ensure that all services are delivered safely, efficiently, and in line with contractual obligations, KPIs, and SLAs. The role includes responsibility for technical infrastructure, soft services, compliance, staff performance, financial management, and ongoing service enhancement. You will build trusted relationships with stakeholders, maintain rigorous operational standards, and champion a positive safety culture throughout the team.
Key Responsibilities
- Manage integrated facilities operations including planned and reactive maintenance, asset management, engineering systems, and soft services
- Build proactive and trusted relationships with customers and stakeholders by being visible, communicative, and supportive
- Lead the contract management team to deliver and continuously develop the service model
- Ensure compliance with all Health and Safety legislation and promote a strong safety culture
- Maintain accurate and up to date documentation, maintenance records, and H&S materials
- Recruit, train, develop, and performance manage team members
- Deliver services within agreed budgets and financial targets, ensuring commercial responsibility
- Log and resolve customer queries and complaints in line with procedures
- Complete periodic reports and administrative tasks accurately and within deadlines
- Control costs effectively within delegated responsibilities
- Maximise additional revenue opportunities through ad hoc works and service proposals
- Ensure competency, compliance, and adherence to all relevant policies for all contract staff
- Conduct regular appraisals, development planning, and maintain succession plans
- Meet SLA and KPI targets, ensuring high quality and consistent service delivery
- Collaborate with wider business sectors to support organisational objectives and operational excellence
- Lead ongoing development and implementation of account development plans
Professional and Personal Competencies/Qualifications
- Strong management experience within facilities management, including both hard and soft services
- Strong understanding of building engineering systems such as HVAC, boilers, electrical, fire systems, BMS, water hygiene, and fabric maintenance
- Proven leadership and organisational skills with experience developing operational strategies
- Relevant FM qualification or working towards IWFM Level 4 or equivalent
- Experience managing technical infrastructure and assets
- Experience delivering soft workplace facilities services
- Knowledge of relevant legislation, regulations, and industry standards
- Excellent stakeholder management capability, including during periods of change
- Strong customer focus and commercial awareness
- IWFM membership desirable
-IOSH Managing Safely or equivalent qualification
- Effective communication skills with the ability to engage at all levels
- Analytical mindset with confidence in processing data and meeting deadlines
- Ability to influence, build credibility, and drive performance and compliance
- Commitment to diversity, inclusion, and ethical working practices
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
Location: London, EC4V 3AL
Hours of work: 40
Contract Type: Permanent
We are seeking an experienced Facilities Manager to lead the delivery of a high quality, safe, and customer focused integrated facilities service. You will be responsible for managing both hard and soft services, ensuring full compliance, developing strong client relationships, and driving continuous improvement across allocated sites. This role is ideal for a proactive leader who thrives in a fast paced environment and can deliver exceptional standards while motivating and developing a team.
Job Description
As Facilities Manager, you will provide operational leadership to the onsite IFM team and act as the main point of contact for the client. You will ensure that all services are delivered safely, efficiently, and in line with contractual obligations, KPIs, and SLAs. The role includes responsibility for technical infrastructure, soft services, compliance, staff performance, financial management, and ongoing service enhancement. You will build trusted relationships with stakeholders, maintain rigorous operational standards, and champion a positive safety culture throughout the team.
Key Responsibilities
- Manage integrated facilities operations including planned and reactive maintenance, asset management, engineering systems, and soft services
- Build proactive and trusted relationships with customers and stakeholders by being visible, communicative, and supportive
- Lead the contract management team to deliver and continuously develop the service model
- Ensure compliance with all Health and Safety legislation and promote a strong safety culture
- Maintain accurate and up to date documentation, maintenance records, and H&S materials
- Recruit, train, develop, and performance manage team members
- Deliver services within agreed budgets and financial targets, ensuring commercial responsibility
- Log and resolve customer queries and complaints in line with procedures
- Complete periodic reports and administrative tasks accurately and within deadlines
- Control costs effectively within delegated responsibilities
- Maximise additional revenue opportunities through ad hoc works and service proposals
- Ensure competency, compliance, and adherence to all relevant policies for all contract staff
- Conduct regular appraisals, development planning, and maintain succession plans
- Meet SLA and KPI targets, ensuring high quality and consistent service delivery
- Collaborate with wider business sectors to support organisational objectives and operational excellence
- Lead ongoing development and implementation of account development plans
Professional and Personal Competencies/Qualifications
- Strong management experience within facilities management, including both hard and soft services
- Strong understanding of building engineering systems such as HVAC, boilers, electrical, fire systems, BMS, water hygiene, and fabric maintenance
- Proven leadership and organisational skills with experience developing operational strategies
- Relevant FM qualification or working towards IWFM Level 4 or equivalent
- Experience managing technical infrastructure and assets
- Experience delivering soft workplace facilities services
- Knowledge of relevant legislation, regulations, and industry standards
- Excellent stakeholder management capability, including during periods of change
- Strong customer focus and commercial awareness
- IWFM membership desirable
-IOSH Managing Safely or equivalent qualification
- Effective communication skills with the ability to engage at all levels
- Analytical mindset with confidence in processing data and meeting deadlines
- Ability to influence, build credibility, and drive performance and compliance
- Commitment to diversity, inclusion, and ethical working practices
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Please click on the following link for more information on this role: Job Description
If you are interested in learning about other opportunities at ISS, please join our Talent community by clicking on the following link: TalentPlace
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.