EPR Communications and Engagement Officer | The Royal Orthopaedic Hospital NHS Foundation Trust
| Posting date: | 26 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £38,682 - £46,580 pro rata |
| Hours: | Part time |
| Closing date: | 25 April 2026 |
| Location: | Birmingham, B31 2AP |
| Company: | The Royal Orthopaedic Hospital NHS Foundation Trust |
| Job type: | Contract |
| Job reference: | 7883349/303-7883349 |
Summary
The Royal Orthopaedic Hospital NHS Foundation Trust is seeking a dedicated EPR Communications and Engagement Officer to support the successful implementation of the Trust’s Electronic Patient Record (EPR). This is a critical, non-clinical role within the Strategy Directorate, offered as a 0.5 WTE fixed-term position from June 2026 to December 2027.
As an embedded member of the EPR programme team, you will translate highly complex, technical milestones into clear, benefit-led communications for staff, patients, and stakeholders. You will play a key part in building the awareness, confidence, and adoption required for a successful go-live and beyond.
The post holder will be responsible for providing specialist communications advice and delivering inclusive engagement activities.
Key duties include:
• Strategic planning:Developing and evaluating robust communication plans that align with Trust values and support digital transformation.
• Content creation:Designing and producing high-quality multichannel content to tell the EPR story. This includes written, digital, and audiovisual materials.
• Stakeholder engagement:Building strong relationships across organisational boundaries and working with patients, carers, and staleholders to ensure materials are accessible and culturally appropriate.
• Insight and evaluation:Setting up methods to measure the impact of communications, using data and feedback to adjust plans and mitigate risks.
• Advisory support:Providing tactical advice to senior managers and clinicians on sensitive or technical issues related to the EPR programme.
The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.
Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.
The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.
We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.
The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.
If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.
Professional and tactical communications
• Translate complex technical and clinical information into compelling messages for diverse audiences.
• Manage communications activity within agreed budgets and timescales, ensuring value for money.
• Horizon scan for emerging risks and opportunities related to the EPR and wider digital transformation.
• Maintain consistency by adhering to Trust branding, corporate identity, and NHS accessibility standards.
Engagement and inclusion
• Coordinate engagement events, workshops, and listening sessions for staff and the public.
• Actively involve people with lived experience to ensure their feedback informs EPR materials and engagement approaches.
• Support the programme in building patient trust regarding how information is recorded, accessed, and used.
Collaborative working
• Work closely with the Trust Communications Team, clinical leads, and external suppliers.
• Support and coach digital champions and programme team members on best-practice communication.
• Assist the wider Communications Team during major incidents or emergency situations as required.
Analytical and planning
• Manage multiple competing priorities, reprioritising work in response to changing programme needs.
• Prepare regular analytics and insight reports for programme boards and committees.
• Lead on stakeholder mapping and ensure patient feedback is used for continuous improvement
This advert closes on Friday 24 Apr 2026
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.