Administration Assistant
| Posting date: | 24 March 2026 |
|---|---|
| Salary: | £13.10 per hour |
| Additional salary information: | £13.10 an hour |
| Hours: | Full time |
| Closing date: | 10 April 2026 |
| Location: | Chester, CH1 4EN |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A0894-26-0002 |
Summary
Follow workflow written protocols Workflow correspondence received by the practice using Docman, either scanning information or using EDT Process Lab reports as per the written protocol. Carry out initial investigations if results not received. Reporting any further problems to Business Support Manager Process out of hours and NHS 111 reports. Enter cause of death as required Temporary Resident Forms scanning or adding information received from other practices onto the practice computer system. Support the practice team by entering codes from hospital letters onto the clinical system. Check patient records to make sure problems are coded correctly. Work to guidelines to assist the practice in meeting data entry requirements for the Quality and Outcomes Framework. Code patient requests for opting out of the summary care record. Action and complete EMIS, Patchs and Docman tasks as appropriate; chasing results, reports and appointments as required Check the shared Garden Lane NHS mail address for 111 reports and child safeguarding letters. Lexacom typing of referral templates, letters and other documents Generate new referrals using the e-Referral System, process as required and deal with any patient queries in this respect Process telephone enquiries from Practice staff, patients, hospital staff and other outside Agencies Process e-mail enquiries from Practice staff, patients, ICB and outside Agencies Prepare own outgoing post and leave in franking tray Work through E-RS Worklist ensuring all referrals are actioned and queries responded to in a timely manner Process any Subject Access requests and maintain protocol within the practice Maintain and manage referral templates as required Update patients records with clear, precise notes Organise own workload and work under indirect supervision. Leadership: Self management and awareness of direct line manager. Communication: Maintain patient confidentiality at all times in accordance with GLMC policy and Caldicott guidelines. Adapt personal communication skills to overcome barriers to communication. Utilise appropriate systems to communicate information to colleagues and patients. Communicate work procedures with colleagues. Maintain relationships with own and other departments. Training and Education: Assist with training and support for new and existing staff Participate in practice in-house training sessions, including mandatory training. Keep up to date with changes to protocols and procedures Research and Audit: Participate in Practice Audits as required Health & Safety Policy In accordance with Garden Lane Medical Centre, Local and National Health and Safety Policies: All employed persons, while at work, are required by Section 7 of the Health and Safety at Work Act, to take reasonable care of their own health and safety, and that of others who may be affected by their acts or omissions. Security Policy To ensure that the Security Policy of Garden Lane Medical Centre is adhered to, and that staff are aware of their obligations under the policy. Smoking Prevention Policy Garden Lane Medical Centre operates a Smoking Prevention Policy. Clinical Records Garden Lane Medical Centre has a Clinical Records Policy outlining the standards required for record keeping and the framework in which you should maintain your records. You should ensure that your record keeping meets the standards required in this policy, accessing the training available if necessary to update your record keeping skills. This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the post.