Complaint Coordinator
| Posting date: | 17 March 2026 |
|---|---|
| Salary: | £28,044 to £29,519 per year |
| Additional salary information: | Exceeds National Minimum Wage |
| Hours: | Full time |
| Closing date: | 15 April 2026 |
| Location: | UK, Europe, NG9 1LA |
| Company: | Metropolitan Thames Valley Housing |
| Job type: | Contract |
| Job reference: | 1183578 |
Summary
Complaints Coordinator - 12 Month Fixed Term Contract
Location: Beeston, Nottingham, NG9 1LA
Salary: £28,044 - £29,519 - Hybrid Working based on a 37.5hr week
Free on-site parking subject to avaliablity
At Metropolitan Thames Valley Housing, we have an amazing opportunity for a passionate and customer-service focused Complaint Coordinator to join our Complaints Team based in Beeston, Nottingham.
As a Complaint Coordinator you will be responsible for investigating and coordinating responses for Stage 1, and with further experience, Stage 2 complaints. This requires independent inquiry and collaboration with teams across the business to achieve fair and successful resolutions for our customers. You will play a key role in guiding and influencing constructive change within the organisation by identifying process faults and possible improvements to the customer journey.
This is a unique opportunity for someone with drive, empathy, and excellent communication skills to make a positive impact on the lives and satisfaction of our residents, while building strong relationships with senior executives and managers across MTVH.
We’re looking for someone who will…
- Be able to work on a hybrid basis, working 2-3 days per week from home and the rest from our Beeston office.
- Possess prior knowledge and experience in resolving customer disputes.
- Demonstrate exceptional organisation and time management, adhering to set timeframes for responses.
- Negotiate and persuade effectively to achieve a desired outcome.
- Advocate for our customers and show empathy towards their frustrations and needs.
- Apply best judgement to each individual situation and have an objective and pragmatic approach to problem-solving.
- Deliver clear and comprehensive communication, across verbal and written platforms, at all times.
Proud member of the Disability Confident employer scheme