Vehicle Recovery Administrator
| Posting date: | 17 March 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 24 March 2026 |
| Location: | Ponteland, Newcastle Upon Tyne |
| Remote working: | On-site only |
| Company: | Northumbria Police |
| Job type: | Contract |
| Job reference: | 6973 |
Summary
Salary: Band 5, £28,689 - £29,859 (Please note it is Northumbria Police policy to appoint at the beginning of the band)
Location: Communications Department, Ponteland (Moving to Cobalt Business Park, Wallsend May 2027)
Hours: Full time 37 hours per week, Monday – Friday
Contract: 12 month fixed term contract
Working for #TeamNP
The role
This is an exciting opportunity to join the Vehicle Recovery Section as a Vehicle Recovery Administrator. You will deliver an outstanding service to all customer interactions and carry out a range of tasks including effective management of all vehicles uplifted by Northumbria Police. You will be required to provide advice to officers, staff and members of the public in support of the Vehicle Recovery Unit in order to contribute to the efficient operation of the scheme.
Key responsibilities include:
Analyse incident reports on the force system relating to recovered vehicles, problem solving what appropriate action to take with the recovered vehicles, that may include releasing a vehicle back to an owner, retaining a vehicle and requesting further information from the officer dealing with an investigation. Having in depth scope and knowledge surrounding the reasons behind the uplift, the technical knowledge of powers used by officers to come to the best decision for the Force.
Responsible for handling often multiple enquiries at any one time, from a variety of sources including, but not limited to, telephone, on-line, e-mail and voicemails within the time specified by any agreed service levels and adhering to quality standards, engaging effectively with all customers through a variety of formats, quickly building rapport and utilising a creative problem-solving approach to understand and respond to customer needs.
Proactively operate and ensure appropriate records created by the role using specialist software are managed effectively, efficiently and in a timely manner, using both internal and national force systems. To determine if vehicles stored for a prolonged period, are in fact needed, liaising with all ranks of Officers and recovery operators retaining the vehicle, challenging if the retention is genuine or if the Force can proceed with releasing/disposing of the vehicle.
What you’ll bring
Ability to plan and manage time and prioritise workloads to meet customer needs.
Excellent organisational, administrative, and interpersonal skills with the ability to communicate to wide range of customers and stakeholders.
Working with Microsoft software packages and writing brief reports for management.
Ability to work effectively as part of a team to achieve successful outcomes.
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Christine Binder at christine.binder@northumbria.police.uk
Location: Communications Department, Ponteland (Moving to Cobalt Business Park, Wallsend May 2027)
Hours: Full time 37 hours per week, Monday – Friday
Contract: 12 month fixed term contract
Working for #TeamNP
The role
This is an exciting opportunity to join the Vehicle Recovery Section as a Vehicle Recovery Administrator. You will deliver an outstanding service to all customer interactions and carry out a range of tasks including effective management of all vehicles uplifted by Northumbria Police. You will be required to provide advice to officers, staff and members of the public in support of the Vehicle Recovery Unit in order to contribute to the efficient operation of the scheme.
Key responsibilities include:
Analyse incident reports on the force system relating to recovered vehicles, problem solving what appropriate action to take with the recovered vehicles, that may include releasing a vehicle back to an owner, retaining a vehicle and requesting further information from the officer dealing with an investigation. Having in depth scope and knowledge surrounding the reasons behind the uplift, the technical knowledge of powers used by officers to come to the best decision for the Force.
Responsible for handling often multiple enquiries at any one time, from a variety of sources including, but not limited to, telephone, on-line, e-mail and voicemails within the time specified by any agreed service levels and adhering to quality standards, engaging effectively with all customers through a variety of formats, quickly building rapport and utilising a creative problem-solving approach to understand and respond to customer needs.
Proactively operate and ensure appropriate records created by the role using specialist software are managed effectively, efficiently and in a timely manner, using both internal and national force systems. To determine if vehicles stored for a prolonged period, are in fact needed, liaising with all ranks of Officers and recovery operators retaining the vehicle, challenging if the retention is genuine or if the Force can proceed with releasing/disposing of the vehicle.
What you’ll bring
Ability to plan and manage time and prioritise workloads to meet customer needs.
Excellent organisational, administrative, and interpersonal skills with the ability to communicate to wide range of customers and stakeholders.
Working with Microsoft software packages and writing brief reports for management.
Ability to work effectively as part of a team to achieve successful outcomes.
We know it's important for you to feel that you're not only part of a great team, but part of a community. We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.
Harnessing these differences creates a productive environment in which everyone feels valued, and their talents are fully utilised. Appointments are based on merit alone.
Interested to learn more? For further information about the role please contact Christine Binder at christine.binder@northumbria.police.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.