Workplace Experience Director
| Posting date: | 13 March 2026 |
|---|---|
| Salary: | £75,000.00 per year |
| Additional salary information: | Competitive |
| Hours: | Part time |
| Closing date: | 11 April 2026 |
| Location: | Dublin, SW1A 1AA |
| Company: | Sodexo Ltd |
| Job type: | Permanent |
| Job reference: | SDX/TP/2322703/155177 |
Summary
Workplace Experience Director
Location: Dublin, Ireland
Contract: Full Time, Permanent
Salary: €75,000 per annum + Sodexo Benefits
Sodexo is seeking a Workplace Experience Director to lead the delivery of a premium, hospitality-led workplace experience across a dynamic corporate portfolio in Dublin.
This senior leadership role will oversee the full workplace journey including front-of-house, hospitality, concierge, events, amenities and community engagement, ensuring a seamless, brand-aligned service environment.The successful candidate will drive innovation, client satisfaction and operational excellence while leading a large, high-performing team.
Key Responsibilities
- Lead and deliver the workplace experience strategy across multiple sites.
- Ensure exceptional customer and visitor experiences across front-of-house, hospitality and events services.
- Manage budgets, KPIs, service performance and supplier relationships.
- Own NPS, CSAT and workplace experience metrics, using data to drive improvement.
- Partner with operational teams to ensure seamless service integration.
- Lead major workplace initiatives, events and change programmes.
- Recruit, develop and lead a large, diverse service team, promoting a culture of service excellence.
- Drive innovation, continuous improvement and workplace engagement initiatives.
Profile & Background
- Strong 4 or 5-star hotel background preferred
- Experience delivering white glove / luxury service environments
- Previous Department Head level leadership experience
- Highly polished personal presentation
- Confident, professional and client-facing
A technical FM background is not required.
People Leadership
- Proven experience managing large, diverse teams
- Track record managing 10+ direct reports
- Experience leading teams of 60+ employees
- Experience managing senior managers and department leads
Essential Skills
- Senior leadership experience in hospitality or workplace experience environments
- Strong client relationship and stakeholder management skills
- Commercially astute with experience managing budgets, SLAs and KPIs
- Data-driven approach to service improvement and performance management
- Proven ability to lead innovation and continuous improvement
Desirable
- Degree in Hospitality, Business or related discipline
- Experience working on global corporate accounts
- Knowledge of WELL, LEED or workplace certification standards