Reception Manager
| Posting date: | 12 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 17 April 2026 |
| Location: | Milton Keynes, MK6 2LR |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A4150-26-0001 |
Summary
JOB DESCRIPTION RECEPTION MANAGER Job Summary: Manage the reception team and front of house operations to ensure smooth, efficient, and professional patient services. Provide day to day leadership and support to the management team. 30 to 37.5 hours per week Monday to Friday with occasional Saturday mornings. Hours between 7:30 and 18:45. Key Responsibilities The following are the core responsibilities of the Reception Manager. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: Lead, support, and supervise the reception team, ensuring high quality patient care and professional standards Oversee daily reception operations, including appointment scheduling, patient requests, and administrative tasks Manage staff levels, rotas, annual leave, overtime, and ensure adequate cover at all times Handle patient and clinician queries, complaints, and requests in line with practice procedures Ensure accurate recording of patient data and effective use of clinical systems and IT; troubleshoot local IT issues and liaise with external support when needed Support vaccination clinics and other patient service initiatives Support the management team with compliance (CQC, Health & Safety), audits, policy updates, and service improvements Lead staff meetings, training, induction, ongoing development, and annual appraisals Maintain accurate records for appointments, registrations, prescriptions, messages, post, and other reception functions Liaise with the wider primary care team and external agencies as required Support call/recall systems for patient reviews and long term condition management Promote and uphold Equality & Diversity, confidentiality, and Health & Safety standards Assist with premises related tasks such as security systems and telephone systems Carry out any other reasonable duties to support practice operations Governance & Professional Standards Maintain confidentiality in line with Data Protection and Caldicott principles Follow all Health & Safety, Infection Control, and security procedures Promote equality, fairness, and inclusive service delivery Participate in training, personal development, and quality improvement activities Communicate effectively with patients, colleagues, and external partners Contribute to audits, service implementation, and continuous improvement