Reception Team Leader - Urgent and Emergency Care
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £27,485 - £30,162 Per annum |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Milton Keynes, MK6 5LD |
| Company: | Milton Keynes University Hospital NHS Foundation Trust |
| Job type: | Permanent |
| Job reference: | 7815046/430-MED26-551A |
Summary
A Vacancy at Milton Keynes University Hospital NHS Foundation Trust.
Reception Team Leader – Urgent and Emergency Care (UEC)
Department - Emergency department/Same Day Emergency Care
Band 4
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
• The Reception Team Leader will effectively lead and support the Urgent and Emergency Care reception team within the CSU (Clinical Service Unit) to ensure the smooth running of ED Reception and Same Day Emergency Care and all administrative processes associated with it.
• Leading the reception team in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
• Planning and managing the reception staffing rota to maintain a 24-hour service. Identifying and escalating gaps in service provision.
• To manage the recruitment process for all ED reception staff and provide a training schedule and training for newly appointed staff.
• Conduct regular performance reviews with all reception staff to include the development of personal development plans, in line with the Trust’s appraisal policy. Ensure all staff are made aware of the training opportunities available to them.
Interview date 5.03.2026
We are unable to offer sponsorship for this role
We care We communicate We collaborate We contribute
“- NHS Survey, 2024''They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%
The role of the UEC Reception Team Leader will effectively lead and support the UEC Administrator and Patient Booking Clerks to ensure the smooth running of the Emergency Department (ED) and Same Day Emergency Care (SDEC) receptions and all administrative processes associated with it.They will be responsible for the efficient supervision and direction of the team, ensuring all administrative duties are performed effectively and to the required standard, meeting objectives.
Whilst this is a supervisor role the post holder will also provide high quality front line administrative and reception. This role involves collaborating closely with clinician and operational management teams. The post holder will work as part of the Urgent and Emergency Care (UEC) team ensuring an efficient high quality and service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies and being able to provide general non-clinical advice, such as travel expense information or assistance with lost property, directly to patients, clients, relatives, or carers in a professional and supportive manner.
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-
For further information about Milton Keynes please visit -Visit Milton Keynes
Reception Management:
• Supporting the Assistant Service Manager with the day-to-day supervision of the UEC administrative team and in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
• Supporting the Assistant Service Manager in the line management of the team such as appraisals, 1:1s, mandatory training compliance, annual leave, sickness management, and any other HR management.
• Planning and managing the UEC administrative rota to maintain a 24-hour service. Identifying and escalating gaps in service provision to the Assistant Service Manager and using bank provision where authorised and appropriate.
• Being flexible to cover any short notice, short term reception gaps as and when appropriate.
Rota Coordination:
• To establish forward looking rotas to clearly identify gaps to enable them to be covered.
• Identify and communicate to the senior operational and clinical team any issues affecting the rota, providing solutions and guidance where possible.
• Pro-actively manage rotas daily and manage on the day absences promptly and effectively.
Other:
· Participation in the administrative rota.
· Plan and organise workload according to service needs and priorities.
· Work to own initiative and escalate any issues when required.
· Deputise for the Assistant Service Manager as needed.
· Any other duties directed by the ED Operational Manager/ Service Manager corresponding with the post and grade.
Please refer to the job description for further details.
This advert closes on Sunday 1 Mar 2026
Reception Team Leader – Urgent and Emergency Care (UEC)
Department - Emergency department/Same Day Emergency Care
Band 4
Hours: 37.5 per week, all MKUH roles will be considered for flexible working
• The Reception Team Leader will effectively lead and support the Urgent and Emergency Care reception team within the CSU (Clinical Service Unit) to ensure the smooth running of ED Reception and Same Day Emergency Care and all administrative processes associated with it.
• Leading the reception team in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
• Planning and managing the reception staffing rota to maintain a 24-hour service. Identifying and escalating gaps in service provision.
• To manage the recruitment process for all ED reception staff and provide a training schedule and training for newly appointed staff.
• Conduct regular performance reviews with all reception staff to include the development of personal development plans, in line with the Trust’s appraisal policy. Ensure all staff are made aware of the training opportunities available to them.
Interview date 5.03.2026
We are unable to offer sponsorship for this role
We care We communicate We collaborate We contribute
“- NHS Survey, 2024''They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%
The role of the UEC Reception Team Leader will effectively lead and support the UEC Administrator and Patient Booking Clerks to ensure the smooth running of the Emergency Department (ED) and Same Day Emergency Care (SDEC) receptions and all administrative processes associated with it.They will be responsible for the efficient supervision and direction of the team, ensuring all administrative duties are performed effectively and to the required standard, meeting objectives.
Whilst this is a supervisor role the post holder will also provide high quality front line administrative and reception. This role involves collaborating closely with clinician and operational management teams. The post holder will work as part of the Urgent and Emergency Care (UEC) team ensuring an efficient high quality and service is provided. This includes providing a welcoming and professional service to patients, relatives, and all other agencies and being able to provide general non-clinical advice, such as travel expense information or assistance with lost property, directly to patients, clients, relatives, or carers in a professional and supportive manner.
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. With a “Good” rating from the CQC and significant investment underway, this is an exciting time to join our team and grow your career.
As a medium sized general hospital, we provide a full range of general medical and surgical services, including a busy Emergency Department, Maternity, and Paediatrics. As the population of our city and surrounding areas continues to grow rapidly, we are expanding and enhancing our facilities to meet rising demand and improve access to care for all our communities.
We are also proud to offer a growing portfolio of specialist services. In January 2025 we opened our state-of-the-art Radiotherapy Centre, bringing advanced cancer treatment closer to home. Our services also include neonatology, specialist surgical care, and a wide range of diagnostics, supported by the new Community Diagnostic Centre at Whitehouse Health Centre.
Further investment is underway, including the construction of Oak Wards – a new ward block featuring two 24-bed wards – and the recently approved Women and Children’s Centre, set to open by 2030.
Visit our website to explore the latest news and opportunities at MKUH -News - Milton Keynes University Hospital-
For further information about Milton Keynes please visit -Visit Milton Keynes
Reception Management:
• Supporting the Assistant Service Manager with the day-to-day supervision of the UEC administrative team and in the delivery of the service, against agreed service standards and Key Performance Indicators (KPIs).
• Supporting the Assistant Service Manager in the line management of the team such as appraisals, 1:1s, mandatory training compliance, annual leave, sickness management, and any other HR management.
• Planning and managing the UEC administrative rota to maintain a 24-hour service. Identifying and escalating gaps in service provision to the Assistant Service Manager and using bank provision where authorised and appropriate.
• Being flexible to cover any short notice, short term reception gaps as and when appropriate.
Rota Coordination:
• To establish forward looking rotas to clearly identify gaps to enable them to be covered.
• Identify and communicate to the senior operational and clinical team any issues affecting the rota, providing solutions and guidance where possible.
• Pro-actively manage rotas daily and manage on the day absences promptly and effectively.
Other:
· Participation in the administrative rota.
· Plan and organise workload according to service needs and priorities.
· Work to own initiative and escalate any issues when required.
· Deputise for the Assistant Service Manager as needed.
· Any other duties directed by the ED Operational Manager/ Service Manager corresponding with the post and grade.
Please refer to the job description for further details.
This advert closes on Sunday 1 Mar 2026