Care Enquiry Advisor
| Posting date: | 09 March 2026 |
|---|---|
| Salary: | £15.92 per hour |
| Hours: | Full time |
| Closing date: | 08 April 2026 |
| Location: | WR1 |
| Remote working: | On-site only |
| Company: | Cornwall Staff Agency |
| Job type: | Temporary |
| Job reference: | CareAdvisorW1-9737 |
Summary
Care Enquiry Advisor
£15.92 per hour - Weekly pay every Friday
Monday – Friday | 9:00am – 5:00pm | Office Based
Start Date: ASAP - April 3rd 2026
We’re looking for a customer-focused Care Enquiry Advisor to support individuals and families exploring residential care options. You’ll handle incoming enquiries, provide guidance on care services, and deliver an empathetic, high-quality customer experience.
Key Responsibilities
• Respond to enquiries about care services and available homes
• Provide personalised advice and recommendations based on customer needs
• Book care home visits (“show arounds”) for prospective residents and families
• Follow up with customers after visits to provide support and gather feedback
• Maintain accurate records using internal systems
• Escalate complex queries or complaints when required
• Support improvements to enquiry processes and customer experience
Requirements
• Strong communication and customer service skills
• Ability to handle sensitive conversations with empathy and professionalism
• Experience managing multiple enquiries and prioritising workload
• Good IT and system skills
• Understanding of care services or the health/social care sector is desirable
Qualifications / Experience
• GCSE-level English and Maths (or equivalent)
• Previous experience in a customer service or similar role preferred
• Customer service or administration qualification desirable
CWTEMP