Modern Apprenticeship (IT Support)
| Posting date: | 06 March 2026 |
|---|---|
| Salary: | £25,825 per year |
| Hours: | Full time |
| Closing date: | 05 April 2026 |
| Location: | Glasgow, Scotland |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Qualifications Scotland |
| Job type: | Temporary |
| Job reference: |
Summary
During your placement within the Service Delivery Team, you will gain hands-on, practical experience in an IT support role within a public-sector organisation to expand and develop your transferable skills. This role offers an excellent entry point for individuals seeking a career in IT.
You will provide administrative and technical support to business areas across Qualifications Scotland and communicate with other teams and external customers. You will gain hands-on, practical experience in a dynamic public-sector organisation over your year’s placement to expand and develop your skills.
Responsibilities
Providing a high level of customer service, by responding to queries quickly and accurately, and building and maintaining positive customer relationships.
Following administrative procedures and using Microsoft applications and organisational systems.
Contributing to continuous improvement initiatives by reviewing and recommending improvements to administrative and technical procedures and systems.
Maintaining confidentiality when dealing with sensitive information, ensuring information is up to date, stored securely and readily accessible.
Young talent at Qualifications Scotland
This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:
Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
Work with a Career Development Mentor to learn about the world of work and your career ambitions.
Be part of a Young Talent Forum helping to influence and shape decisions across the organisation.
Work toward SCQF level 5 or 6
You will provide administrative and technical support to business areas across Qualifications Scotland and communicate with other teams and external customers. You will gain hands-on, practical experience in a dynamic public-sector organisation over your year’s placement to expand and develop your skills.
Responsibilities
Providing a high level of customer service, by responding to queries quickly and accurately, and building and maintaining positive customer relationships.
Following administrative procedures and using Microsoft applications and organisational systems.
Contributing to continuous improvement initiatives by reviewing and recommending improvements to administrative and technical procedures and systems.
Maintaining confidentiality when dealing with sensitive information, ensuring information is up to date, stored securely and readily accessible.
Young talent at Qualifications Scotland
This opportunity is being delivered as part of our Young Talent Strategy to attract, recruit, develop and retain young talent and will enable you to:
Develop your transferable skills by playing a key role in your team with meaningful work activity and responsibilities.
Work with a Career Development Mentor to learn about the world of work and your career ambitions.
Be part of a Young Talent Forum helping to influence and shape decisions across the organisation.
Work toward SCQF level 5 or 6
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.