ITSM Lead, Monitoring & Event Management (ITIL)
| Posting date: | 03 March 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive with Excellent Benefits Package |
| Hours: | Part time |
| Closing date: | 31 March 2026 |
| Location: | None, None |
| Company: | Tesco |
| Job type: | Permanent |
| Job reference: | tesco/TP/11331704/977627 |
Summary
About the role
We’re looking for a proactive and technically astute ITSM Lead with deep expertise in IT Event Management and Monitoring to drive service reliability, visibility, and operational excellence. This role is pivotal in ensuring that IT services are continuously observed, analysed, and optimised to prevent disruptions and support business continuity. You’ll lead the design and execution of monitoring strategies, integrate event management into ITSM workflows, and collaborate across teams to deliver resilient, data-driven IT services.
You will be responsible for
Event Management & Monitoring Leadership
- Design and implement a comprehensive event management framework aligned with ITIL best practices.
- Define and maintain monitoring policies, thresholds, and alerting mechanisms across infrastructure, applications, and services.
- Ensure timely detection, categorization, and response to events that impact service performance or availability.
- Collaborate with Incident, Problem, and Change Management teams to ensure events are linked to actionable outcomes.
Service Performance & Analytics
- Develop and maintain dashboards and reporting tools to visualise service health and event trends.
- Analyse event data to identify patterns, predict potential issues, and drive proactive problem resolution.
- Present insights to stakeholders and recommend improvements to enhance service reliability.
Agile Collaboration
- Work within Agile squads to embed monitoring and event management into sprint cycles and service design.
- Participate in stand-ups, retrospectives, and planning sessions to align monitoring goals with delivery objectives.
Tooling & Automation
- Lead the configuration and optimisation of monitoring platforms (e.g., Splunk ITSI).
- Integrate event feeds into ITSM tools (e.g., HaloITSM) for seamless incident creation and escalation.
- Identify opportunities for automation and self-healing responses to recurring events.
Stakeholder Engagement
- Act as the escalation point for monitoring-related issues and service degradation.
- Collaborate with infrastructure, application, and business teams to ensure monitoring coverage meets operational needs.
You will need
Qualifications & Experience
- Proven experience in ITSM with a strong focus on IT Event Management and Monitoring.
- Solid understanding of ITIL practices, especially Service Operation and CSI.
- Experience with monitoring tools and platforms (e.g., Splunk).
- Familiarity with Agile methodologies and cross-functional team collaboration.
- Strong analytical, communication, and stakeholder management skills.
- Certifications: ITIL Foundation (required); ITIL Intermediate or Monitoring & Event Management Practitioner preferred; Agile/Scrum certification a plus.
Desirable Attributes
- Strategic thinker with a passion for proactive service management.
- Comfortable working in high-velocity environments with complex systems.
- Enthusiastic about leveraging data to drive decisions and improve service outcomes.
- Committed to continuous improvement and knowledge sharing.
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
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