Service Transition Manager
| Posting date: | 03 March 2026 |
|---|---|
| Hours: | Part time |
| Closing date: | 01 April 2026 |
| Location: | UK |
| Remote working: | On-site only |
| Company: | East Midlands Councils/East Midlands Jobs |
| Job type: | Permanent |
| Job reference: | 8853 |
Summary
Closing date: 08 March 2026
Derbyshire County Council – Digital Services
Matlock / Hybrid
Grade 12 | Full‑time
Are you passionate about making sure new and changed digital services land smoothly, safely, and successfully? Do you thrive at the intersection of people, technology, and service quality? If so, we’d love to hear from you.
Derbyshire County Council is looking for an experienced Service Transition Manager to shape and coordinate end‑to‑end service transitions across a diverse digital estate. You’ll ensure services move effectively from development through deployment and into operational use, maintaining stability, quality, and customer satisfaction at every stage.
⭐ What you’ll be doing
- Leading the planning and coordination of end‑to‑end service transitions across new, changed, migrated, and retiring services.
- Working closely with project teams, service owners, vendors, and operational ICT teams to ensure smooth, risk‑managed transitions.
- Ensuring readiness activities, testing, documentation, and quality checks are in place before go‑live.
- Supporting release and deployment activity in a controlled and service‑focused way.
- Enhancing the Council’s transition framework and driving continuous improvement.
- Providing clear, timely assurance to stakeholders throughout the transition lifecycle.
⭐ What you’ll bring
- Significant experience in ICT service transition and/or project delivery.
- Strong relationship‑building skills and the ability to work confidently across technical and non‑technical teams.
- Solid understanding of ITIL and service management practices.
- Ability to balance detail with big‑picture awareness and provide constructive challenge.
- A commitment to quality and a “Customer First” approach.
⭐ Why join us?
- Be part of a modern, ambitious Digital Services team.
- Shape how key ICT services move into operational use.
- Work flexibly in a collaborative, supportive environment.
- Enjoy excellent public‑sector benefits and work–life balance.
Provisional Interview Date: Week commencing 23rd March 2026