Service Transition Manager
| Posting date: | 20 February 2026 |
|---|---|
| Salary: | £44,447 to £46,547 per year |
| Hours: | Full time |
| Closing date: | 08 March 2026 |
| Location: | FY4 5ES |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 446739/1 |
Summary
The Service Transition team are the final “gateway” before any new service/product enters into production. As a Service Transition Manager, you will be in the thick of it, working with Service Design Managers and operational leads. Ensuring live service is protected, building support models, running Early Life Support and completing other assurance related activities.
If this sounds like you, apply today!
The role of Service Transition Manager is aligned to the ITIL Service Management framework. Therefore, as a Transition Manager, you will work closely with Service Design and various IT Operations teams.
You will:
- Be responsible for transition scheduling, planning, prioritisation, risk management and dependencies to ensure effective transition across multiple projects and divisions.
- Ensure the new and updated services/products are supported with the right level of knowledge and documentation.
- Own issues until a new owner has been found or the problem has been mitigated and/or resolved.
- Be responsible for ensuring service transition, quality assurance checks are carried out. Adhere to the departments service integration processes, Identifying any gaps, abnormalities, or risks.
- Ensure development functions within a project produce the required transition deliverables, so that new Services have a fully developed end to end support structure, including Processes, SLAs, KPIs, OLAs.
- Identify improvements and supports proposed solutions through to implementation. Introduces more effective and efficient technologies to deliver increased automation.
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