Service Administrator
| Posting date: | 27 February 2026 |
|---|---|
| Salary: | £29,000 to £35,000 per year |
| Hours: | Full time |
| Closing date: | 29 March 2026 |
| Location: | s25 4dl |
| Remote working: | On-site only |
| Company: | Eagle Platforms Limited |
| Job type: | Permanent |
| Job reference: | EPT - Service Administrator |
Summary
• Obtaining best price and ordering parts for machines from a range of suppliers/manufacturers
• Providing administrative support to the service and finance manager where required such as, managing the VOR list, processing damage notices and query letters. Ordering parts and stocks, generating weekly service reports
• Calculating and signing off service invoices to clients
• Raising breakdown reports for machines as called in by clients, and ensuring an engineer is assigned to attend
• Stock checks
• Registering new additional machines into the fleet. Removing disposed assets from the fleet.
• Dealing with manufacturer warranty claims
• Raising charge notes for damages to any machines
• Monitoring emails and responding in a timely manner
• Raising purchase orders on specialist software
• Communicating effectively with the Hire / Service Department and management
• Speaking to customers to keep updated on any breakdowns with machines
• Document control
• Making outbound calls to customers who have their own machines to remind them of upcoming LOLER’s and Services required
The suitable candidate for this role will have the following attributes:
• Experience of scheduling work/meeting deadlines
• Confident and clear communication skills
• Experience in an administration role
• The ability to prioritise your workload and work in a busy environment
• To be self-motivated and show a willingness to expand your knowledge and experience
• To have a working knowledge of word, excel, and CRM software
• Be able to use own initiative & problem solving
In return you can expect:
• Competitive Salary of £29,000.00 - £35,000.00 per annum
• Training in the company software and procedures.
• Career development opportunities
• Monthly target related bonus
• Company pension scheme
• BUPA PREMIUM Private Healthcare
• 24 Days Holiday (plus Bank Holidays)
• Providing administrative support to the service and finance manager where required such as, managing the VOR list, processing damage notices and query letters. Ordering parts and stocks, generating weekly service reports
• Calculating and signing off service invoices to clients
• Raising breakdown reports for machines as called in by clients, and ensuring an engineer is assigned to attend
• Stock checks
• Registering new additional machines into the fleet. Removing disposed assets from the fleet.
• Dealing with manufacturer warranty claims
• Raising charge notes for damages to any machines
• Monitoring emails and responding in a timely manner
• Raising purchase orders on specialist software
• Communicating effectively with the Hire / Service Department and management
• Speaking to customers to keep updated on any breakdowns with machines
• Document control
• Making outbound calls to customers who have their own machines to remind them of upcoming LOLER’s and Services required
The suitable candidate for this role will have the following attributes:
• Experience of scheduling work/meeting deadlines
• Confident and clear communication skills
• Experience in an administration role
• The ability to prioritise your workload and work in a busy environment
• To be self-motivated and show a willingness to expand your knowledge and experience
• To have a working knowledge of word, excel, and CRM software
• Be able to use own initiative & problem solving
In return you can expect:
• Competitive Salary of £29,000.00 - £35,000.00 per annum
• Training in the company software and procedures.
• Career development opportunities
• Monthly target related bonus
• Company pension scheme
• BUPA PREMIUM Private Healthcare
• 24 Days Holiday (plus Bank Holidays)