Quality and Engagement Lead
| Posting date: | 25 February 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | 35,000 |
| Hours: | Full time |
| Closing date: | 27 March 2026 |
| Location: | remote, SA7 0HY |
| Company: | Chartered Institute of Legal Executives (CILEX) |
| Job type: | Permanent |
| Job reference: | 174 |
Summary
Job Advert
Quality and Engagement Lead – Remote Working with Some In-Person Meetings
Permanent
Full time - £35,000
We are looking for a Quality and Engagement Lead who is responsible for leading the end-to-end quality and engagement process and
activities for CILEX Education Partners, maintaining compliance with CILEX approval and quality assurance frameworks.
This is an excellent opportunity for a self-starter and confident communicator with a background in centre approvals, Centre
Assessment Standard Scrutiny (CASS), IQA and/or EQA activities for a regulated awarding organisation.
The Role
* Conduct CILEX approval and due diligence activities for the approval of new Education Partners reporting recommendations to the
Senior Quality Manager.
* Deliver onboarding activities for education partners in accordance with CILEX processes.
* Review and update policies, procedures and guidance relevant to the approval and management of Education Partners
* Monitor Education Partners’ adherence to policies, procedures, and qualification specifications in accordance with CILEX
procedures.
* Deliver the CASS strategy and conduct quality assurance reviews of education partners’ approved programmes to determine
compliance with CILEX standards.
* Maintain risk profiles for all education partners and implement risk mitigation actions to manage risk.
* Provide guidance and training to Education Partners to support effective quality assurance and compliance with CILEX
requirements.
* Act as a key point of contact for Education Partners addressing queries across all Awarding Body products and services
* Deliver education partner engagement activities in accordance with the engagement strategy.
* Review and update Education Partner policies, procedures and processes to support continuous improvement.
* Contract, train and monitor 3rd parties involved in internal and external quality assurance activities.
* Collect, report and analyse data to support operational planning for Awarding Body qualification and assessment services.
* Oversee the Education Partners Hub ensuring accurate and timeline updates
* Conduct assessments of qualifications for exemption purposes
* Monitor and chase outstanding payments
* To undertake any other duties of a similar level and responsibility as may be required from time to time
What We’re Looking For
Essential
* Educated to degree level or equivalent
* Experience of centre accreditation, Centre Assessment Standards Scrutiny and quality assurance in a regulated awarding
organisation
Desirable
* Legal qualification at Level 6
* IQA or EQA qualification
* Experience of apprenticeship delivery or assessment
What We Can Offer
* Remote working with in-person meetings throughout the year
* Competitive pension scheme
* Enhanced family friendly policies
* Generous annual leave allowance
* Health and wellbeing focussed organisation
* Continuous development through our dedicated learning specialist
Who We Are
The Chartered Institute of Legal Executives (CILEX) is the professional association and governing body for over 21,000 Chartered
Legal Executive Lawyers, other legal practitioners and paralegals. Our role is to enhance the role and standing of Chartered Legal
Executives and all our members within the legal profession. CILEX
Our Purpose
To develop, support and inspire a highly skilled body of legal professionals and make the UK legal sector more efficient, more
representative and better able to serve society. We do this by innovating to deliver:
* Relevant high-quality training
* Ongoing professional development
* Advocacy for our members and the difference they can make
Our Website
www.cilex.org.uk [http://www.cilex.org.uk]
We reserve the right to close the vacancy early if a high volume of applications is received, to maintain a positive candidate
experience.
We are committed to ensuring that diversity, equality and inclusion are at the heart of our business and we welcome applications
from all backgrounds. CILEX is a Disability Confident employer, as well as an Armed Forces Covenant signatory, with guaranteed
interview for those who meet the essential criteria.
Quality and Engagement Lead – Remote Working with Some In-Person Meetings
Permanent
Full time - £35,000
We are looking for a Quality and Engagement Lead who is responsible for leading the end-to-end quality and engagement process and
activities for CILEX Education Partners, maintaining compliance with CILEX approval and quality assurance frameworks.
This is an excellent opportunity for a self-starter and confident communicator with a background in centre approvals, Centre
Assessment Standard Scrutiny (CASS), IQA and/or EQA activities for a regulated awarding organisation.
The Role
* Conduct CILEX approval and due diligence activities for the approval of new Education Partners reporting recommendations to the
Senior Quality Manager.
* Deliver onboarding activities for education partners in accordance with CILEX processes.
* Review and update policies, procedures and guidance relevant to the approval and management of Education Partners
* Monitor Education Partners’ adherence to policies, procedures, and qualification specifications in accordance with CILEX
procedures.
* Deliver the CASS strategy and conduct quality assurance reviews of education partners’ approved programmes to determine
compliance with CILEX standards.
* Maintain risk profiles for all education partners and implement risk mitigation actions to manage risk.
* Provide guidance and training to Education Partners to support effective quality assurance and compliance with CILEX
requirements.
* Act as a key point of contact for Education Partners addressing queries across all Awarding Body products and services
* Deliver education partner engagement activities in accordance with the engagement strategy.
* Review and update Education Partner policies, procedures and processes to support continuous improvement.
* Contract, train and monitor 3rd parties involved in internal and external quality assurance activities.
* Collect, report and analyse data to support operational planning for Awarding Body qualification and assessment services.
* Oversee the Education Partners Hub ensuring accurate and timeline updates
* Conduct assessments of qualifications for exemption purposes
* Monitor and chase outstanding payments
* To undertake any other duties of a similar level and responsibility as may be required from time to time
What We’re Looking For
Essential
* Educated to degree level or equivalent
* Experience of centre accreditation, Centre Assessment Standards Scrutiny and quality assurance in a regulated awarding
organisation
Desirable
* Legal qualification at Level 6
* IQA or EQA qualification
* Experience of apprenticeship delivery or assessment
What We Can Offer
* Remote working with in-person meetings throughout the year
* Competitive pension scheme
* Enhanced family friendly policies
* Generous annual leave allowance
* Health and wellbeing focussed organisation
* Continuous development through our dedicated learning specialist
Who We Are
The Chartered Institute of Legal Executives (CILEX) is the professional association and governing body for over 21,000 Chartered
Legal Executive Lawyers, other legal practitioners and paralegals. Our role is to enhance the role and standing of Chartered Legal
Executives and all our members within the legal profession. CILEX
Our Purpose
To develop, support and inspire a highly skilled body of legal professionals and make the UK legal sector more efficient, more
representative and better able to serve society. We do this by innovating to deliver:
* Relevant high-quality training
* Ongoing professional development
* Advocacy for our members and the difference they can make
Our Website
www.cilex.org.uk [http://www.cilex.org.uk]
We reserve the right to close the vacancy early if a high volume of applications is received, to maintain a positive candidate
experience.
We are committed to ensuring that diversity, equality and inclusion are at the heart of our business and we welcome applications
from all backgrounds. CILEX is a Disability Confident employer, as well as an Armed Forces Covenant signatory, with guaranteed
interview for those who meet the essential criteria.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.