Senior Domicillary Care Co ordinator
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £14.50 to £15.50 per hour |
| Additional salary information: | Pension |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | BB2 2LE |
| Remote working: | On-site only |
| Company: | care station nw ltd |
| Job type: | Contract |
| Job reference: | DWP1 |
Summary
A Domiciliary Care Coordinator manages the daily scheduling, rostering, and allocation of care workers to clients, ensuring safe, consistent, and high-quality home care services. They act as the central communication hub between service users, families, and staff, maintaining compliance with regulations, updating care plans, and participating in on-call duties.
Key Responsibilities
• Scheduling & Rostering: Creating, amending, and managing staff rotas using specialized software to ensure timely care visits.
• Staff Management: Matching caregivers to clients based on skill and personality, managing staff shortages, and covering sickness or holidays.
• Compliance & Records: Maintaining accurate client/staff files in line with CQC regulations, performing audits on medication logs, and updating care plans.
• Communication: Acting as the main point of contact for clients, families, and professionals, and handling queries promptly.
• Quality Assurance: Monitoring care delivery in the field, conducting supervisions/appraisals, and ensuring a person-centred approach.
• On-Call: Participating in a rotating on-call system to handle emergencies outside of office hours.
Essential Skills & Qualifications
• Experience: Previous experience in domiciliary care scheduling or a similar coordinator role is usually required.
• IT Skills: Proficiency with electronic monitoring systems and rostering software (e.g., Access Care Planning, Birdie, PASS).
• Communication: Excellent verbal and written skills for dealing with sensitive information and diverse stakeholders.
• Organization: Ability to work under pressure, manage complex logistics, and prioritize tasks effectively.
• Compliance Knowledge: Understanding of CQC regulations and Health and Safety legislation.
Typical Working Environment
This is primarily an office-based role, but it often requires occasional field visits to monitor care quality.
Key Responsibilities
• Scheduling & Rostering: Creating, amending, and managing staff rotas using specialized software to ensure timely care visits.
• Staff Management: Matching caregivers to clients based on skill and personality, managing staff shortages, and covering sickness or holidays.
• Compliance & Records: Maintaining accurate client/staff files in line with CQC regulations, performing audits on medication logs, and updating care plans.
• Communication: Acting as the main point of contact for clients, families, and professionals, and handling queries promptly.
• Quality Assurance: Monitoring care delivery in the field, conducting supervisions/appraisals, and ensuring a person-centred approach.
• On-Call: Participating in a rotating on-call system to handle emergencies outside of office hours.
Essential Skills & Qualifications
• Experience: Previous experience in domiciliary care scheduling or a similar coordinator role is usually required.
• IT Skills: Proficiency with electronic monitoring systems and rostering software (e.g., Access Care Planning, Birdie, PASS).
• Communication: Excellent verbal and written skills for dealing with sensitive information and diverse stakeholders.
• Organization: Ability to work under pressure, manage complex logistics, and prioritize tasks effectively.
• Compliance Knowledge: Understanding of CQC regulations and Health and Safety legislation.
Typical Working Environment
This is primarily an office-based role, but it often requires occasional field visits to monitor care quality.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.