Senior Customer Service Advisor
| Posting date: | 17 February 2026 |
|---|---|
| Salary: | £18.26 to £20.27 per hour |
| Hours: | Full time |
| Closing date: | 19 March 2026 |
| Location: | Cambridge, East Anglia, CB2 1BY |
| Remote working: | On-site only |
| Company: | ESSENTIAL EMPLOYMENT LTD |
| Job type: | Contract |
| Job reference: | MP225649CT1757-5290022-17022026 |
Summary
Senior Customer Service Advisor needed in Cambridge Paying £18.26 per hr ref 5290022
Full time hours on a temporary basis
Key Responsibilities
- Handling complex enquiries related to Council Tax, Housing Benefit, and Council Tax Benefit.
- Providing guidance and support to Customer Service Advisors, acting as the first point of escalation.
- Delivering high‑quality, accurate information to customers across multiple channels including phone, email, and face‑to‑face.
- Using the Northgate SX3 system daily to process cases, check customer records, update information, and investigate issues.
- Supporting training and mentoring of new staff.
- Ensuring service standards, performance targets, and compliance requirements are met.
- Managing sensitive and confidential information in line with legislation and policy.
- Assisting with service improvements and contributing to team development.
If you are interested in the role, please email your CV to verity@essentialemploy.co.uk quoting the reference number.
Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.
All our roles may be subject to pre-employment checks including references so please be prepared