Collections Agent
| Dyddiad hysbysebu: | 10 Chwefror 2026 |
|---|---|
| Cyflog: | £25,225 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 18 Chwefror 2026 |
| Lleoliad: | ST4 7RY |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Advantis Credit Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
About the Role
At Advantis Credit, our Collections Advisors are the driving force behind our success. You’ll be the first point of contact for customers, helping to remove the stigma around debt and guiding people towards practical solutions. With most of our 250 colleagues working in Collections, this is the heart of our business.
Your Responsibilities
Manage inbound and outbound calls, working with customers to resolve overdue accounts
Build trust quickly and create tailored repayment plans that suit individual needs
Use strong communication and negotiation skills to achieve fair outcomes
Strive for first-call resolution while maintaining quality service
Escalate complex issues to specialist teams when necessary
What We’re Looking For
Confident communicator who enjoys problem-solving
Empathetic and understanding of different life circumstances
Resilient and motivated in a target-driven environment
Organised and accurate in record-keeping
Able to turn challenges into positive results
Why Choose Advantis?
Make a real difference by helping customers regain control of their finances
Join a supportive, collaborative team with opportunities to progress
Gain transferable skills in negotiation, resilience, and customer care
Many of our leaders started in Collections – your career can grow here
What We Offer
Salary: £25,225 per year plus performance bonus
Rotating shifts for work-life balance:
Week A: Mon–Fri, 08:00–16:30
Week B: Mon–Fri, 10:30–19:00
One Saturday in four: 09:00–13:00
Up to 35 days holiday (including bank holidays)
Paid volunteering days
Gym membership contribution
Employee Assistance Programme and mental health support
Pension scheme and enhanced family leave
Free parking, tea and coffee, and on-site perks
Convenient location near Stoke-on-Trent train station
Ready to start your journey?
Apply now to join our January intake and take the first step towards a rewarding career.
At Advantis Credit, our Collections Advisors are the driving force behind our success. You’ll be the first point of contact for customers, helping to remove the stigma around debt and guiding people towards practical solutions. With most of our 250 colleagues working in Collections, this is the heart of our business.
Your Responsibilities
Manage inbound and outbound calls, working with customers to resolve overdue accounts
Build trust quickly and create tailored repayment plans that suit individual needs
Use strong communication and negotiation skills to achieve fair outcomes
Strive for first-call resolution while maintaining quality service
Escalate complex issues to specialist teams when necessary
What We’re Looking For
Confident communicator who enjoys problem-solving
Empathetic and understanding of different life circumstances
Resilient and motivated in a target-driven environment
Organised and accurate in record-keeping
Able to turn challenges into positive results
Why Choose Advantis?
Make a real difference by helping customers regain control of their finances
Join a supportive, collaborative team with opportunities to progress
Gain transferable skills in negotiation, resilience, and customer care
Many of our leaders started in Collections – your career can grow here
What We Offer
Salary: £25,225 per year plus performance bonus
Rotating shifts for work-life balance:
Week A: Mon–Fri, 08:00–16:30
Week B: Mon–Fri, 10:30–19:00
One Saturday in four: 09:00–13:00
Up to 35 days holiday (including bank holidays)
Paid volunteering days
Gym membership contribution
Employee Assistance Programme and mental health support
Pension scheme and enhanced family leave
Free parking, tea and coffee, and on-site perks
Convenient location near Stoke-on-Trent train station
Ready to start your journey?
Apply now to join our January intake and take the first step towards a rewarding career.