HMCTS Collections Agent - Part Time (Weekdays)
| Posting date: | 02 April 2026 |
|---|---|
| Salary: | £9,818.18 per year |
| Hours: | Part time |
| Closing date: | 02 May 2026 |
| Location: | ST4 7RY |
| Remote working: | On-site only |
| Company: | Advantis Credit Ltd |
| Job type: | Permanent |
| Job reference: |
Summary
HMCTS Contact Centre Agent – Part Time (Weekdays)
Location: Stoke-on-Trent
Salary: £9,818.18 per annum + bonus (pro rata, based on £27,000 FTE)
Hours: 14 hours per week
Contract: Permanent, part time
About Advantis
Advantis is a leading debt collection agency based in the Minton Hollins building in Stoke-on-Trent. We work with major UK clients, including His Majesty’s Courts and Tribunals Service, and are proud of our inclusive, supportive culture.
The Role
We are recruiting a part-time HMCTS Agent to join our contact centre team.
You will support customers by handling inbound and outbound calls, providing guidance around unpaid court fines, and helping to agree fair and realistic payment solutions. The role requires empathy, clear communication, and confidence in handling sometimes challenging conversations.
Full training and ongoing support will be provided.
Shift Pattern
This role is worked on fixed weekdays:
Monday: 9:00am – 5:00pm (7 hours)
Friday: 9:00am – 5:00pm (7 hours)
Applicants must be able to commit to both days each week.
What We’re Looking For
You’ll enjoy helping others, have strong communication skills, and be comfortable working to targets. Customer service experience is beneficial but not essential.
What We Offer
Benefits include bonus eligibility, holiday entitlement on a pro rata basis (up to 35 days including bank holidays), pension scheme, life insurance, employee assistance programme, wellbeing support, free onsite parking, casual dress, and opportunities for development.
Location: Stoke-on-Trent
Salary: £9,818.18 per annum + bonus (pro rata, based on £27,000 FTE)
Hours: 14 hours per week
Contract: Permanent, part time
About Advantis
Advantis is a leading debt collection agency based in the Minton Hollins building in Stoke-on-Trent. We work with major UK clients, including His Majesty’s Courts and Tribunals Service, and are proud of our inclusive, supportive culture.
The Role
We are recruiting a part-time HMCTS Agent to join our contact centre team.
You will support customers by handling inbound and outbound calls, providing guidance around unpaid court fines, and helping to agree fair and realistic payment solutions. The role requires empathy, clear communication, and confidence in handling sometimes challenging conversations.
Full training and ongoing support will be provided.
Shift Pattern
This role is worked on fixed weekdays:
Monday: 9:00am – 5:00pm (7 hours)
Friday: 9:00am – 5:00pm (7 hours)
Applicants must be able to commit to both days each week.
What We’re Looking For
You’ll enjoy helping others, have strong communication skills, and be comfortable working to targets. Customer service experience is beneficial but not essential.
What We Offer
Benefits include bonus eligibility, holiday entitlement on a pro rata basis (up to 35 days including bank holidays), pension scheme, life insurance, employee assistance programme, wellbeing support, free onsite parking, casual dress, and opportunities for development.