SERVICE DESK TEAM MANAGER
| Posting date: | 06 February 2026 |
|---|---|
| Salary: | £45,091 to £48,226 per year |
| Hours: | Part time |
| Closing date: | 20 February 2026 |
| Location: | HU1 1EP |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33471 |
Summary
SERVICE DESK TEAM MANAGER - PART TIME
An exciting opportunity to lead our busy, customer‑focused Service Desk within a dynamic and agile ICT environment.
We’re looking for a motivated leader to manage a multi‑disciplinary team supporting Council‑wide services including ICT, HR, Finance, Accounts Payable, Procurement and more. You’ll drive service performance, manage escalations, enhance our knowledge base, and lead continuous improvement across a fast‑moving operational service.
What you’ll do:
Lead and develop a high‑performing Service Desk team
Oversee incidents, service requests, KPIs and customer satisfaction
Manage processes, knowledge bases and service improvements
Support cyber incident response and BACS bureau processes
Work collaboratively across Digital & ICT and wider services
What we’re looking for:
Strong leadership and communication skills
Experience managing operational teams and performance targets
Ability to problem‑solve, prioritise and drive service improvements
Customer‑focused approach and confidence working in agile & flexible environments
Details:
Part‑time: 15 hours per week
For an informal discussion about the role, please contact Richard Barker, Head of ICT Operations and Support on 01482 614 505 or email Richard.Barker@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
An exciting opportunity to lead our busy, customer‑focused Service Desk within a dynamic and agile ICT environment.
We’re looking for a motivated leader to manage a multi‑disciplinary team supporting Council‑wide services including ICT, HR, Finance, Accounts Payable, Procurement and more. You’ll drive service performance, manage escalations, enhance our knowledge base, and lead continuous improvement across a fast‑moving operational service.
What you’ll do:
Lead and develop a high‑performing Service Desk team
Oversee incidents, service requests, KPIs and customer satisfaction
Manage processes, knowledge bases and service improvements
Support cyber incident response and BACS bureau processes
Work collaboratively across Digital & ICT and wider services
What we’re looking for:
Strong leadership and communication skills
Experience managing operational teams and performance targets
Ability to problem‑solve, prioritise and drive service improvements
Customer‑focused approach and confidence working in agile & flexible environments
Details:
Part‑time: 15 hours per week
For an informal discussion about the role, please contact Richard Barker, Head of ICT Operations and Support on 01482 614 505 or email Richard.Barker@hullcc.gov.uk
Please ensure that your application demonstrates how you meet the essential criteria against the person specification as listed in the job description.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.