Contact Centre Advisor WCR 2 Base
| Posting date: | 05 February 2026 |
|---|---|
| Salary: | £17.73 per hour |
| Hours: | Full time |
| Closing date: | 21 February 2026 |
| Location: | Westminster, South West London |
| Remote working: | On-site only |
| Company: | Ben Recruitment Ltd |
| Job type: | Contract |
| Job reference: | BRRQ1687605022026 |
Summary
Contact Centre Advisor WCR 2 Base
Description
We are looking for a motivated and dynamic Contact Centre Advisor to join our team at WCR 2 Base. In this role, you will be pivotal in providing exceptional customer service to our clients and ensuring their needs are met efficiently and effectively. Your primary responsibility will be to handle incoming inquiries, resolve customer issues, and provide accurate information regarding our services. You will engage with customers through various channels, including phone calls, emails, and live chats, fostering positive relationships and promoting our brand. To thrive in this fast-paced environment, you must be adept at multitasking, possess strong communication skills, and be comfortable using various software programs and tools. Additionally, you will work collaboratively with colleagues across different departments to ensure a seamless customer experience and contribute to achieving team targets. This position also provides an excellent opportunity for professional growth within a supportive organization that values your contributions and invests in your development. If you are passionate about delivering high-quality service and enjoy working in a team-oriented atmosphere, we would love to hear from you!
Responsibilities
Handle incoming customer inquiries through various channels including phone, email, and chat.
Resolve customer issues in a timely and effective manner while maintaining high levels of customer satisfaction.
Provide accurate information about products and services to customers and assist with their needs.
Document and record customer interactions in the internal system for future reference.
Work closely with team members to meet and exceed performance targets and contribute to overall team success.
Participate in training and development programs to enhance product knowledge and customer service skills.
Adhere to company policies and procedures to ensure compliance and maintain service standards.
Requirements
High school diploma or equivalent; additional qualifications in customer service are a plus.
Proven experience in a customer service or contact center role preferred.
Excellent verbal and written communication skills to assist customers clearly.
Strong problem-solving abilities and the capacity to think on your feet.
Ability to handle difficult situations and de-escalate customer concerns professionally.
Familiarity with CRM systems and practices to manage customer interactions effectively.
A positive attitude, strong work ethic, and the ability to work both independently and as part of a team.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £17.73
Location: Westminster, South West London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK
Description
We are looking for a motivated and dynamic Contact Centre Advisor to join our team at WCR 2 Base. In this role, you will be pivotal in providing exceptional customer service to our clients and ensuring their needs are met efficiently and effectively. Your primary responsibility will be to handle incoming inquiries, resolve customer issues, and provide accurate information regarding our services. You will engage with customers through various channels, including phone calls, emails, and live chats, fostering positive relationships and promoting our brand. To thrive in this fast-paced environment, you must be adept at multitasking, possess strong communication skills, and be comfortable using various software programs and tools. Additionally, you will work collaboratively with colleagues across different departments to ensure a seamless customer experience and contribute to achieving team targets. This position also provides an excellent opportunity for professional growth within a supportive organization that values your contributions and invests in your development. If you are passionate about delivering high-quality service and enjoy working in a team-oriented atmosphere, we would love to hear from you!
Responsibilities
Handle incoming customer inquiries through various channels including phone, email, and chat.
Resolve customer issues in a timely and effective manner while maintaining high levels of customer satisfaction.
Provide accurate information about products and services to customers and assist with their needs.
Document and record customer interactions in the internal system for future reference.
Work closely with team members to meet and exceed performance targets and contribute to overall team success.
Participate in training and development programs to enhance product knowledge and customer service skills.
Adhere to company policies and procedures to ensure compliance and maintain service standards.
Requirements
High school diploma or equivalent; additional qualifications in customer service are a plus.
Proven experience in a customer service or contact center role preferred.
Excellent verbal and written communication skills to assist customers clearly.
Strong problem-solving abilities and the capacity to think on your feet.
Ability to handle difficult situations and de-escalate customer concerns professionally.
Familiarity with CRM systems and practices to manage customer interactions effectively.
A positive attitude, strong work ethic, and the ability to work both independently and as part of a team.
Hours Per Week: 36.00
Start Time: 09:00
End Time: 17:00
Pay Per Hour: £17.73
Location: Westminster, South West London
Should you wish to apply for this job opportunity, please send an up to date CV.
Disclaimer: This job opportunity is for job applicant(s) who reside, in the UK