ServiceNow Solution Architect
| Posting date: | 02 February 2026 |
|---|---|
| Salary: | £56,375 to £62,830 per year, pro rata |
| Hours: | Full time |
| Closing date: | 09 February 2026 |
| Location: | York, North Yorkshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Government Recruitment Service |
| Job type: | Permanent |
| Job reference: | 445964 |
Summary
Responsibilities
Ensuring alignment of ServiceNow platform capabilities to Defra’s strategic objectives and ServiceNow roadmap
Guide the Platform Support Team in implementation of technical good practices, policies and procedures
Provide architectural controls and analysis of impacts for new requirements, including overseeing the service now technical governance board
Design MID server architecture and configure to support applications such as Discovery, Service Mapping, Event Management and Cloud Management
Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs
Engage with the Defra's wider Architect community to position ServiceNow as the strategic enterprise tooling platform
Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcome
Skills and Experience
Proven experience as a key technical resource leading the development of ServiceNow platform specifically around areas such Customer service management (CSM),IT service management (ITSM), IT Operations management (ITOM),IT asset management (ITAM), Integrations workplace service delivery (WSD) HR Service delivery (HRSD) etc.
Excellent Knowledge of integrating with internal and external applications and systems
Ability to influence and consult at all levels around key technical decisions aligned to ServiceNow best practices
Excellent technical knowledge of components such as Lightweight Directory Access Protocol (LDAP), Virtual private network (VPN), Secure sockets layer (SSL), Extensible Markup Language (XML), Hyper text markup language (HTML), JavaScript, Web Services, etc and of working in a SaaS environment
Strong analytical skills, communication, and presentation skills
Deep understanding of ITIL processes and best practice approaches
Certified ServiceNow System Administrator
Ensuring alignment of ServiceNow platform capabilities to Defra’s strategic objectives and ServiceNow roadmap
Guide the Platform Support Team in implementation of technical good practices, policies and procedures
Provide architectural controls and analysis of impacts for new requirements, including overseeing the service now technical governance board
Design MID server architecture and configure to support applications such as Discovery, Service Mapping, Event Management and Cloud Management
Evaluate emerging ServiceNow technologies and the evolution of current functionality to define roadmaps to meet business needs
Engage with the Defra's wider Architect community to position ServiceNow as the strategic enterprise tooling platform
Managing the ServiceNow solution design for complex projects, ensuring best practice, quality and fit for purpose outcome
Skills and Experience
Proven experience as a key technical resource leading the development of ServiceNow platform specifically around areas such Customer service management (CSM),IT service management (ITSM), IT Operations management (ITOM),IT asset management (ITAM), Integrations workplace service delivery (WSD) HR Service delivery (HRSD) etc.
Excellent Knowledge of integrating with internal and external applications and systems
Ability to influence and consult at all levels around key technical decisions aligned to ServiceNow best practices
Excellent technical knowledge of components such as Lightweight Directory Access Protocol (LDAP), Virtual private network (VPN), Secure sockets layer (SSL), Extensible Markup Language (XML), Hyper text markup language (HTML), JavaScript, Web Services, etc and of working in a SaaS environment
Strong analytical skills, communication, and presentation skills
Deep understanding of ITIL processes and best practice approaches
Certified ServiceNow System Administrator
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.