Receptionist-HMP Fosse Way
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £0.01-0.01 per annum |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | Leicester, LE18 4TN |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 307454-43938243 |
Summary
Location: HMP Fosse Way, Wingston, LeicesterSalary: Competitive, plus excellent benefitsSchedule: Full time, 40 hours per week
Receptionist
Location: HMP Fosse Way, Wingston, LeicesterSalary: Competitive, plus excellent benefitsSchedule: Full time, 40 hours per week
Ready to impact a better future?As a Receptionist in our Justice and Immigration team at HMP Fosse Way, you’ll be a trusted first point of contact, helping us create a safe, secure, and supportive environment. Your work will ensure every visitor experiences professionalism, care, and respect from the moment they arrive.
HMP Fosse Way is a modern, purpose‑built resettlement prison designed to support rehabilitation and reduce re‑offending. In this role, you’ll help create a calm, well‑managed space where colleagues, visitors, and the people in our care feel welcome and safe — contributing to work that has a positive impact on communities and futures.
What you’ll do as a ReceptionistYou’ll be entrusted to:
- Manage the entrance lobby, ensuring all visitors are efficiently booked in and supported.
- Provide a professional front of house service and follow all security procedures.
- Act as the main point of contact for incoming visitors and respond to enquiries confidently.
- Verify visitor identification in line with security requirements.
- Maintain a welcoming, presentable reception area at all times.
- Secure items appropriately and handle prisoner property in line with protocols.
- Respond to telephone enquiries in a courteous and timely manner.
- Demonstrate approachability, professionalism, and responsibility.
- Ensure compliance with data protection regulations.
Does this sound like you?You’ll be a great fit for this role if you have:
- Previous experience as a receptionist or in another face‑to‑face customer service role.
- Strong people skills and confidence engaging with diverse groups.
- Excellent IT skills and the ability to learn new systems.
- A proactive, positive attitude and the ability to stay calm under pressure.
- Flexibility to support the team outside standard office hours when required.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Receptionist
Location: HMP Fosse Way, Wingston, LeicesterSalary: Competitive, plus excellent benefitsSchedule: Full time, 40 hours per week
Ready to impact a better future?As a Receptionist in our Justice and Immigration team at HMP Fosse Way, you’ll be a trusted first point of contact, helping us create a safe, secure, and supportive environment. Your work will ensure every visitor experiences professionalism, care, and respect from the moment they arrive.
HMP Fosse Way is a modern, purpose‑built resettlement prison designed to support rehabilitation and reduce re‑offending. In this role, you’ll help create a calm, well‑managed space where colleagues, visitors, and the people in our care feel welcome and safe — contributing to work that has a positive impact on communities and futures.
What you’ll do as a ReceptionistYou’ll be entrusted to:
- Manage the entrance lobby, ensuring all visitors are efficiently booked in and supported.
- Provide a professional front of house service and follow all security procedures.
- Act as the main point of contact for incoming visitors and respond to enquiries confidently.
- Verify visitor identification in line with security requirements.
- Maintain a welcoming, presentable reception area at all times.
- Secure items appropriately and handle prisoner property in line with protocols.
- Respond to telephone enquiries in a courteous and timely manner.
- Demonstrate approachability, professionalism, and responsibility.
- Ensure compliance with data protection regulations.
Does this sound like you?You’ll be a great fit for this role if you have:
- Previous experience as a receptionist or in another face‑to‑face customer service role.
- Strong people skills and confidence engaging with diverse groups.
- Excellent IT skills and the ability to learn new systems.
- A proactive, positive attitude and the ability to stay calm under pressure.
- Flexibility to support the team outside standard office hours when required.
Discover all you need to keep growingWe’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let’s impact a better future, together. Apply today.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.