Business Support Manager
| Posting date: | 30 January 2026 |
|---|---|
| Salary: | £40,000 per year |
| Hours: | Full time |
| Closing date: | 01 March 2026 |
| Location: | Exeter, Devon |
| Remote working: | On-site only |
| Company: | Peninsula Care Homes |
| Job type: | Permanent |
| Job reference: |
Summary
Business Support Manager – Parklands Care Home, Exeter
Full-time, Monday-Friday, Permanent
£40,000 per annum
Do you naturally put people at ease the moment they walk through the door?
Are you the kind of person who can juggle enquiries, spreadsheets, family emotions, and a ringing phone — all while keeping a warm smile and a calm head?
And do you love the idea of making one of the biggest decisions in a family’s life feel just that little bit easier?
If so, you might be exactly who we’re looking for.
At Peninsula Care Homes, we know that the first conversation, the first visit, and the first impression really matter. We’re looking for a Business Support Manager to lead the customer journey at Parklands Care Home - ensuring families feel welcomed, supported and reassured, while keeping our administrative, financial, and front‑of‑house functions running smoothly and professionally.
What you'll be doing
You’ll be the steady, confident presence guiding families from their first enquiry through to moving‑in day. Your role will include:
Leading all enquiries - phone, email, and walk‑ins - and making sure each one is handled warmly, professionally, and followed through
Arranging and hosting tours, assessments and taster visits, helping families feel informed and at ease
Tracking enquiries and conversions, keeping CRM systems updated and producing occupancy reports
Creating a welcoming, polished front‑of‑house environment that reflects our values and the high standards of the home
Supporting residents and families with feedback, compliments, and concerns - always with diplomacy and compassion
Overseeing admissions paperwork, consent forms, funding details and fee information, ensuring everything is accurate and clearly explained
Working closely with the finance team on invoicing, statements and sensitive debt‑chasing conversations
Partnering with marketing colleagues to support campaigns, keep listings up to date, and build community referral networks
Maintaining accurate data dashboards, supporting managers during inspections, and ensuring GDPR compliance
Leading and supporting reception/administrative colleagues to deliver an exceptional customer experience
In short: you’ll blend customer care, organisation, commercial awareness and emotional intelligence to create the very best journey for residents and their families
Who You Are
You’re warm, confident, organised - and brilliant with people. You understand that families making care decisions need clarity, kindness and reassurance, just as much as they need good information. You’ll likely bring:
Strong experience in customer‑facing roles with commercial targets (care, hospitality, property, healthcare, sales or similar)
Exceptional communication skills and a natural ability to build trust
Solid organisational and administrative skills, with confidence working across CRM systems, Excel and dashboards
Experience hosting tours, events or visits in a professional environment
Confidence handling financial administration such as invoices, statements and fee queries
A calm, solutions‑focused mindset - especially under pressure
Emotional intelligence, resilience and a genuine care for people at what can be a sensitive time
Bonus points if you’ve worked in care, understand funding routes, or have experience liaising with discharge teams and professionals.
About us
Peninsula Care Homes is built on strong values and a genuine commitment to quality care. Our CARE values guide everything we do:
Committed – celebrating success and making work enjoyable
Ambitious – always looking for better ways to do things
Responsible – taking ownership and doing the right thing
Embracing – respecting individuality and personal choice
At Parklands, you’ll work closely with the Registered Home Manager, finance colleagues and marketing partners - always in collaboration, always with the shared goal of providing a warm, safe and exceptional home for our residents. We also offer:
A role where you’ll see the difference you make every single day.
Free DBS check and auto-enrolment into our pension scheme.
Eligibility for the Blue Light Card, giving you discounts across shops, restaurants and more.
Access to a Peninsula Care Homes Mental Health First Aider, an external confidential helpline for you and your family, the ‘Whycare?’ app, and a Refer a Friend scheme (earning you money for bringing your friends on board)
If you’re looking for a role where people matter, where first impressions count, and where your organisational and interpersonal magic can genuinely change someone’s experience for the better, we’d love to hear from you.
To apply, please send your CV and a covering letter to HR@peninsulacarehomes.co.uk
Full-time, Monday-Friday, Permanent
£40,000 per annum
Do you naturally put people at ease the moment they walk through the door?
Are you the kind of person who can juggle enquiries, spreadsheets, family emotions, and a ringing phone — all while keeping a warm smile and a calm head?
And do you love the idea of making one of the biggest decisions in a family’s life feel just that little bit easier?
If so, you might be exactly who we’re looking for.
At Peninsula Care Homes, we know that the first conversation, the first visit, and the first impression really matter. We’re looking for a Business Support Manager to lead the customer journey at Parklands Care Home - ensuring families feel welcomed, supported and reassured, while keeping our administrative, financial, and front‑of‑house functions running smoothly and professionally.
What you'll be doing
You’ll be the steady, confident presence guiding families from their first enquiry through to moving‑in day. Your role will include:
Leading all enquiries - phone, email, and walk‑ins - and making sure each one is handled warmly, professionally, and followed through
Arranging and hosting tours, assessments and taster visits, helping families feel informed and at ease
Tracking enquiries and conversions, keeping CRM systems updated and producing occupancy reports
Creating a welcoming, polished front‑of‑house environment that reflects our values and the high standards of the home
Supporting residents and families with feedback, compliments, and concerns - always with diplomacy and compassion
Overseeing admissions paperwork, consent forms, funding details and fee information, ensuring everything is accurate and clearly explained
Working closely with the finance team on invoicing, statements and sensitive debt‑chasing conversations
Partnering with marketing colleagues to support campaigns, keep listings up to date, and build community referral networks
Maintaining accurate data dashboards, supporting managers during inspections, and ensuring GDPR compliance
Leading and supporting reception/administrative colleagues to deliver an exceptional customer experience
In short: you’ll blend customer care, organisation, commercial awareness and emotional intelligence to create the very best journey for residents and their families
Who You Are
You’re warm, confident, organised - and brilliant with people. You understand that families making care decisions need clarity, kindness and reassurance, just as much as they need good information. You’ll likely bring:
Strong experience in customer‑facing roles with commercial targets (care, hospitality, property, healthcare, sales or similar)
Exceptional communication skills and a natural ability to build trust
Solid organisational and administrative skills, with confidence working across CRM systems, Excel and dashboards
Experience hosting tours, events or visits in a professional environment
Confidence handling financial administration such as invoices, statements and fee queries
A calm, solutions‑focused mindset - especially under pressure
Emotional intelligence, resilience and a genuine care for people at what can be a sensitive time
Bonus points if you’ve worked in care, understand funding routes, or have experience liaising with discharge teams and professionals.
About us
Peninsula Care Homes is built on strong values and a genuine commitment to quality care. Our CARE values guide everything we do:
Committed – celebrating success and making work enjoyable
Ambitious – always looking for better ways to do things
Responsible – taking ownership and doing the right thing
Embracing – respecting individuality and personal choice
At Parklands, you’ll work closely with the Registered Home Manager, finance colleagues and marketing partners - always in collaboration, always with the shared goal of providing a warm, safe and exceptional home for our residents. We also offer:
A role where you’ll see the difference you make every single day.
Free DBS check and auto-enrolment into our pension scheme.
Eligibility for the Blue Light Card, giving you discounts across shops, restaurants and more.
Access to a Peninsula Care Homes Mental Health First Aider, an external confidential helpline for you and your family, the ‘Whycare?’ app, and a Refer a Friend scheme (earning you money for bringing your friends on board)
If you’re looking for a role where people matter, where first impressions count, and where your organisational and interpersonal magic can genuinely change someone’s experience for the better, we’d love to hear from you.
To apply, please send your CV and a covering letter to HR@peninsulacarehomes.co.uk