Patient Booking Assistant | University College London Hospitals NHS Foundation Trust
| Posting date: | 29 January 2026 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £30,546 - £32,207 Per annum inclusive of HCAS |
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | London, NW1 2BU |
| Company: | University College London Hospital |
| Job type: | Contract |
| Job reference: | 7760798/309-UCLH-7380 |
Summary
We are seeking a bright and enthusiastic individual to join our maternity administration team to work as a MBT Admin assistant within our Antenatal Outpatients multi-disciplinary team.
This role will involve supporting the Maternity Referrals process by registering new patients onto EPIC, booking their appointments and ultrasound scans, in line with national guidance.
It will also involve jointly manning the busy Maternity appointments phone line, taking calls from patients about appointment changes, requests and questions etc.
You will also be monitoring/actioning relevant EPIC workqueues as required.
This role will have a significant and direct impact on our patients experiences and will also involve rescheduling and cancelling clinics when needed and responding to EPIC in-basket, secure chats and email inbox queries.
The successful applicant will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors, and multidisciplinary hospital staff.
We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.
This role will be an integral part of the administration team working within a clinical setting.
The post holder will be providing a high quality, comprehensive range of administrative duties.
The main duties of the role include:
- Actioning maternity booking team referrals
- Jointly manning the maternity phone tree
- Liaising with a multi-disciplinary team of clinicians and administrators
- Interacting with patients including resolving queries and complaints in person, via email or telephone
- Participating in service improvement projects
- Epic Work queue and waiting list management.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?
This advert closes on Thursday 5 Feb 2026
This role will involve supporting the Maternity Referrals process by registering new patients onto EPIC, booking their appointments and ultrasound scans, in line with national guidance.
It will also involve jointly manning the busy Maternity appointments phone line, taking calls from patients about appointment changes, requests and questions etc.
You will also be monitoring/actioning relevant EPIC workqueues as required.
This role will have a significant and direct impact on our patients experiences and will also involve rescheduling and cancelling clinics when needed and responding to EPIC in-basket, secure chats and email inbox queries.
The successful applicant will be patient focused with excellent customer care skills and an eye for detail. They will enjoy daily interactions with patients, visitors, and multidisciplinary hospital staff.
We are looking for candidates who are seeking an opportunity to enhance their skills and knowledge across the different areas to be covered. The work will be interesting and varied, giving good grounding for career progression.
This role will be an integral part of the administration team working within a clinical setting.
The post holder will be providing a high quality, comprehensive range of administrative duties.
The main duties of the role include:
- Actioning maternity booking team referrals
- Jointly manning the maternity phone tree
- Liaising with a multi-disciplinary team of clinicians and administrators
- Interacting with patients including resolving queries and complaints in person, via email or telephone
- Participating in service improvement projects
- Epic Work queue and waiting list management.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological,gastrointestinaland oral disease. It has world class support services including critical care, imaging, nuclearmedicineandpathology.
Weare committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Please note, due to anticipated high volumes of applications, this vacancy may close earlier than the listed closing date. You are advised not to delay submitting your completed application
Come and be a part of the best NHS trust in England to work for, according to our staff*
UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust
*In the most recentNHS staff surveyUCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.
UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLHa great placetowork, visit:Why Choose UCLH?
This advert closes on Thursday 5 Feb 2026
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