Helpdesk Operative
| Posting date: | 29 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 28 February 2026 |
| Location: | CA2 7HY |
| Company: | Mitie |
| Job type: | Permanent |
| Job reference: | 89662 |
Summary
Job Title: Helpdesk OperativeSalary: £24,465Contract: PermanentType of Employment: Part TimeHours: 37.5 Hours Per WeekMon - Fri 6-2, 2-10 & nightsLocation: Cumberland Infirmary - Carlisle
POST TITLE: Helpdesk Scheduler
RESPSONSIBLE TO: Portering Manager
MAIN DUTIES AND RESPONSIBILITIES:
Answer and assist client with the logging of all calls into CAFM system in a professional manner.
-Monitor the CAFM system and escalate issues to appropriate supervisor or shift manager as necessary.
-Monitor the signing out of devices, emergency radios and keys and highlight any issues with appropriate department manager.
-Prioritise and allocate work loads to appropriate staff in timely manner within contractual timescales.
-Respond immediately to emergency requests with a calm and rational approach.
-General clerical duties within a helpdesk and Soft Services office environment.
-Take responsibility for own Health & Safety whilst at work.
-Abide by corporate policies and procedures.
-Communicate with support staff in a professional manner via radio system.
Education and Qualifications:
Good standard of Education to GCSE or equivalent.
Computer literate with good keyboard skills.
Excellent communication skills.
Customer service experience is essential.
POST TITLE: Helpdesk Scheduler
RESPSONSIBLE TO: Portering Manager
MAIN DUTIES AND RESPONSIBILITIES:
Answer and assist client with the logging of all calls into CAFM system in a professional manner.
-Monitor the CAFM system and escalate issues to appropriate supervisor or shift manager as necessary.
-Monitor the signing out of devices, emergency radios and keys and highlight any issues with appropriate department manager.
-Prioritise and allocate work loads to appropriate staff in timely manner within contractual timescales.
-Respond immediately to emergency requests with a calm and rational approach.
-General clerical duties within a helpdesk and Soft Services office environment.
-Take responsibility for own Health & Safety whilst at work.
-Abide by corporate policies and procedures.
-Communicate with support staff in a professional manner via radio system.
Education and Qualifications:
Good standard of Education to GCSE or equivalent.
Computer literate with good keyboard skills.
Excellent communication skills.
Customer service experience is essential.