Knowledge Management Advisor
| Posting date: | 26 January 2026 |
|---|---|
| Salary: | £37,682 to £40,705 per year |
| Hours: | Full time |
| Closing date: | 01 February 2026 |
| Location: | Various Regional Centres |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | HMRC |
| Job type: | Permanent |
| Job reference: | 443651 |
Summary
The Knowledge Adviser (Education) supports the Data Government and Information Team and GKIM professionals to develop the GKIM profession. Working with colleagues to understand learning and development needs of GKIM professionals in HMRC, engaging with them to provide professional learning and qualifications that reflect requirements of our work, within budget.
You will support the organisation and delivery of learning campaigns, collective learning, building on existing training, educate all HMRC staff in GKIM topics. You will ensure all staff recognise their obligation towards legal requirements related to Data Protection and Records Management. Additionally, the role of the Knowledge Adviser is to promote collective learning and facilitate the sharing of ‘tacit and explicit’ knowledge within and building on the available training and awareness in the knowledge management techniques and tools.
You support the acquisition, creation, and reuse of knowledge across HMRC.
You will identify, establish and participate by using corporate knowledge and opportunities for knowledge sharing using current knowledge principles, enhancing the effectiveness of HMRC function.
You will work closely with other KIM roles to understand and promote their requirements in HMRC. The Knowledge Adviser will know skills reporting tools to identify experience, technology, and gaps across the professions. This role involves developing and coordinating business-wide training schemes or materials to address these knowledge gaps, working closely with the Subject Matter Experts in DIG.
You will update the GKIM Academy in SharePoint. You will gather information supporting budgeting forecasts for the GKIM profession within HMRC. You will be adept at advocating for and presenting the benefits of KIM practices and initiatives, identifying key stakeholders to foster organisational KIM and support the implementation of strategies and managing those ongoing relationships.
Job description
• Knowledge Sharing and organisational learning - Using specific knowledge sharing and organisational learning techniques to support the integration of KIM topics into the organisation's culture
• Staff Training - Identify customer skills gaps and provide relevant learning material or training to address their needs. Facilitate sessions, supporting colleagues to develop skills
• Learning – Contribute and coordinate business-wide training schemes or materials to address knowledge gaps, in liaison with the DIG team,
• Barriers and risks – Identify and record KIM education risks, challenges or barriers and provide mitigation and escalate them as appropriate.
• Benefits – Responsible for building collaboration, increasing creativity, building business resilience, and supporting challenges to improve processes.
• Organisational KM – Support the HMRC GKIM Strategy, liaising with the Central KIM Team experts, ensuring value in the GKIM profession
• Business KM - Able to advocate for and present the benefits of KIM practices and initiatives and identify key stakeholders.
Person specification
Essential Criteria
• Ability to clearly engage with stakeholders, specifically understanding tools available to measure skills and skills gaps.
• Demonstrate inclusiveness in learning material, by assuring accessibility and different techniques to suit learning styles
• Good interpersonal and resilience skills with the confidence to communicate and challenge effectively, such as capability building sessions
• Understanding of development of people using current learning interventions and tools
• Good presentation, communication and writing skills,
• Understand existing technologies (e.g. Microsoft 365 including SharePoint) that support KM best practice.
Desirable Criteria
• CIPD in L&D or T&D or willingness to work towards accreditation or similar qualification
• Relevant experience in similar learning management role
• Experience of Knowledge Management
You will support the organisation and delivery of learning campaigns, collective learning, building on existing training, educate all HMRC staff in GKIM topics. You will ensure all staff recognise their obligation towards legal requirements related to Data Protection and Records Management. Additionally, the role of the Knowledge Adviser is to promote collective learning and facilitate the sharing of ‘tacit and explicit’ knowledge within and building on the available training and awareness in the knowledge management techniques and tools.
You support the acquisition, creation, and reuse of knowledge across HMRC.
You will identify, establish and participate by using corporate knowledge and opportunities for knowledge sharing using current knowledge principles, enhancing the effectiveness of HMRC function.
You will work closely with other KIM roles to understand and promote their requirements in HMRC. The Knowledge Adviser will know skills reporting tools to identify experience, technology, and gaps across the professions. This role involves developing and coordinating business-wide training schemes or materials to address these knowledge gaps, working closely with the Subject Matter Experts in DIG.
You will update the GKIM Academy in SharePoint. You will gather information supporting budgeting forecasts for the GKIM profession within HMRC. You will be adept at advocating for and presenting the benefits of KIM practices and initiatives, identifying key stakeholders to foster organisational KIM and support the implementation of strategies and managing those ongoing relationships.
Job description
• Knowledge Sharing and organisational learning - Using specific knowledge sharing and organisational learning techniques to support the integration of KIM topics into the organisation's culture
• Staff Training - Identify customer skills gaps and provide relevant learning material or training to address their needs. Facilitate sessions, supporting colleagues to develop skills
• Learning – Contribute and coordinate business-wide training schemes or materials to address knowledge gaps, in liaison with the DIG team,
• Barriers and risks – Identify and record KIM education risks, challenges or barriers and provide mitigation and escalate them as appropriate.
• Benefits – Responsible for building collaboration, increasing creativity, building business resilience, and supporting challenges to improve processes.
• Organisational KM – Support the HMRC GKIM Strategy, liaising with the Central KIM Team experts, ensuring value in the GKIM profession
• Business KM - Able to advocate for and present the benefits of KIM practices and initiatives and identify key stakeholders.
Person specification
Essential Criteria
• Ability to clearly engage with stakeholders, specifically understanding tools available to measure skills and skills gaps.
• Demonstrate inclusiveness in learning material, by assuring accessibility and different techniques to suit learning styles
• Good interpersonal and resilience skills with the confidence to communicate and challenge effectively, such as capability building sessions
• Understanding of development of people using current learning interventions and tools
• Good presentation, communication and writing skills,
• Understand existing technologies (e.g. Microsoft 365 including SharePoint) that support KM best practice.
Desirable Criteria
• CIPD in L&D or T&D or willingness to work towards accreditation or similar qualification
• Relevant experience in similar learning management role
• Experience of Knowledge Management