Case Administrator - Wales
| Posting date: | 22 January 2026 |
|---|---|
| Salary: | £23,583 to £25,210 per year |
| Hours: | Full time |
| Closing date: | 21 February 2026 |
| Location: | Wales, UK |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | HM Prison and Probation Service |
| Job type: | Permanent |
| Job reference: |
Summary
Job description
Please note: Welsh language is verbal essential for this role in the Caernarfon office.
Byddai gallu cyfathrebu'n hyderus yn y Gymraeg yn cael ei ystyried yn hanfodol ar gyfer y rôl hon.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.
New entrants are expected to join on the minimum of the pay band.
Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job
This is an administrative job within the Probation Service.
For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
Please note: Welsh language is verbal essential for this role in the Caernarfon office.
Byddai gallu cyfathrebu'n hyderus yn y Gymraeg yn cael ei ystyried yn hanfodol ar gyfer y rôl hon.
Case Administrators play a vital support role in probation teams, helping to keep the public safe. Giving people the chance to turn their lives around. Building a rewarding professional career.
We’re looking for empathetic, patient, and organised people to join us in this varied role, which offers the chance to make a difference, gain new skills and build a rewarding career within the Probation Service.
If this sounds like you, apply now.
If you are successful in the recruitment process and join the Probation Service, your starting salary will be £23,583.
The Probation Service offers the opportunity for annual pay progression through a Competency Based Framework (CBF), which if eligible, will see your pay increase. CBF is designed to enable you to move up through the pay band range as your competence grows.
New entrants are expected to join on the minimum of the pay band.
Probation Service also increase their pay band ranges annually in line with Civil Service Pay guidance, which will also apply an increase to band pay ranges where applicable.
Overview of the job
This is an administrative job within the Probation Service.
For further information on the summary, responsibilities, activities, duties of the role and the Civil Service Success Profile Criteria which will be used in the assessment process, please refer to the full Job Description Attachment.
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Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.