Telecare Support Officer
| Posting date: | 21 January 2026 |
|---|---|
| Salary: | £29,540 to £32,061 per year |
| Hours: | Part time |
| Closing date: | 03 February 2026 |
| Location: | Civic Offices, Barry |
| Remote working: | On-site only |
| Company: | Vale of Glamorgan Council |
| Job type: | Permanent |
| Job reference: | SS01086 |
Summary
About us
The Vale of Glamorgan is welcoming applications for the post of Telecare Support Officer within its Social Services Directorate. This is an excellent opportunity to put down roots in an Authority that has a proven track record for making a difference and excellent performance. The Directorate has a wide range of statutory duties and responsibilities. The Telecare Service supports the management of risks in their home and community.
Ambitious: Forward thinking, embracing new ways of working and investing in our future.
Open: Open to different ideas and being accountable for the decisions we take.
Together: Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud: Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 6; spinal points 14-19; £29,540 - £32,061 pro rata, £15.31-£16.62
Hours of Work / Working Pattern: 37 hours, Monday - Friday, 8.30am – 4.30pm
Main Place of Work: Civic Offices
Description: You will provide on-going support to ensure the effective delivery of quality Telecare Services in the Vale of Glamorgan. You will enable people to live as safely at home for as long as possible by maximising their independence and reducing the need for dependency on care packages.
About you
You will be an individual passionate about social care and promoting and supporting
independence for our more vulnerable residents.
You will need:
Experience of working with basic equipment and/ or technology
Experience of dealing and working with the public.
Good verbal communication skills, including the ability to provide information to a wide variety of audiences.
Ability to work under pressure & meet deadlines.
Additional information
DBS Check Required: Enhanced adults
For Further Information, contact: Rachel Protheroe, Telecare Manager
Tel: 01446 709719 E-Mail: rprotheroe@valeofglamorgan.gov.uk
Please see attached job description / person specification for further information
The Vale of Glamorgan is welcoming applications for the post of Telecare Support Officer within its Social Services Directorate. This is an excellent opportunity to put down roots in an Authority that has a proven track record for making a difference and excellent performance. The Directorate has a wide range of statutory duties and responsibilities. The Telecare Service supports the management of risks in their home and community.
Ambitious: Forward thinking, embracing new ways of working and investing in our future.
Open: Open to different ideas and being accountable for the decisions we take.
Together: Working together as a team that engages with our customers and partners, respects diversity and is committed to quality services.
Proud: Proud of the Vale of Glamorgan; proud to serve our communities and to be part of the Vale of Glamorgan Council.
About the role
Pay Details: Grade 6; spinal points 14-19; £29,540 - £32,061 pro rata, £15.31-£16.62
Hours of Work / Working Pattern: 37 hours, Monday - Friday, 8.30am – 4.30pm
Main Place of Work: Civic Offices
Description: You will provide on-going support to ensure the effective delivery of quality Telecare Services in the Vale of Glamorgan. You will enable people to live as safely at home for as long as possible by maximising their independence and reducing the need for dependency on care packages.
About you
You will be an individual passionate about social care and promoting and supporting
independence for our more vulnerable residents.
You will need:
Experience of working with basic equipment and/ or technology
Experience of dealing and working with the public.
Good verbal communication skills, including the ability to provide information to a wide variety of audiences.
Ability to work under pressure & meet deadlines.
Additional information
DBS Check Required: Enhanced adults
For Further Information, contact: Rachel Protheroe, Telecare Manager
Tel: 01446 709719 E-Mail: rprotheroe@valeofglamorgan.gov.uk
Please see attached job description / person specification for further information
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.