Telecare Equipment Upgrade Officer Installer
| Posting date: | 06 January 2026 |
|---|---|
| Salary: | £12.84 to £16.80 per hour |
| Additional salary information: | Pay Rate: £12.84 PAYE / £16.80 Umbrella |
| Hours: | Full time |
| Closing date: | 05 February 2026 |
| Location: | Pontyclun, Rhondda Cynon Taff |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | RQ1673152 |
Summary
Neway International are seeking a Swap Out Controller to join our client based with Rhondda Cynon Taf County Borough Council (Vision Products).
Location: Vision Products, Pontyclun
Hours: 37 hours per week
Start Date: asap - initially for a 3-month contract (likely to be extended)
Start Time: 08:00
End Time: 16:00
Pay Rate: £12.84 PAYE / £16.80 Umbrella
About the Client
Vision Products, part of Rhondda Cynon Taf County Borough Council, provides specialist assistive technology services to support vulnerable residents across the community. Their Swap Out Programme focuses on upgrading analogue home care devices to modern digital equipment, ensuring continuity of service and improved safety for service users.
The Role
As a Swap Out Controller, you will support the Assistive Technology Department in delivering a large-scale equipment upgrade programme. This is a customer-facing role involving the replacement of analogue devices with digital alternatives in service users’ homes. You will ensure equipment is installed correctly, demonstrate its use, and provide a positive, reassuring experience for each customer.
Key Responsibilities
Carry out scheduled swap-outs of analogue home care devices to digital units
Follow installation procedures and ensure equipment is functioning correctly
Provide clear demonstrations to customers (full training provided)
Maintain accurate records of completed installations
Work collaboratively with the wider team to meet programme targets
Represent Vision Products professionally during home visits
Candidate Requirements
Strong team-working skills with a flexible, proactive approach
Good communication skills and confidence engaging with customers
Basic IT skills
Full UK Driving Licence
Ability to follow instructions and work to set processes
Good organisational skills and attention to detail
Ability to demonstrate equipment to customers (training provided)
DBS required
Location: Vision Products, Pontyclun
Hours: 37 hours per week
Start Date: asap - initially for a 3-month contract (likely to be extended)
Start Time: 08:00
End Time: 16:00
Pay Rate: £12.84 PAYE / £16.80 Umbrella
About the Client
Vision Products, part of Rhondda Cynon Taf County Borough Council, provides specialist assistive technology services to support vulnerable residents across the community. Their Swap Out Programme focuses on upgrading analogue home care devices to modern digital equipment, ensuring continuity of service and improved safety for service users.
The Role
As a Swap Out Controller, you will support the Assistive Technology Department in delivering a large-scale equipment upgrade programme. This is a customer-facing role involving the replacement of analogue devices with digital alternatives in service users’ homes. You will ensure equipment is installed correctly, demonstrate its use, and provide a positive, reassuring experience for each customer.
Key Responsibilities
Carry out scheduled swap-outs of analogue home care devices to digital units
Follow installation procedures and ensure equipment is functioning correctly
Provide clear demonstrations to customers (full training provided)
Maintain accurate records of completed installations
Work collaboratively with the wider team to meet programme targets
Represent Vision Products professionally during home visits
Candidate Requirements
Strong team-working skills with a flexible, proactive approach
Good communication skills and confidence engaging with customers
Basic IT skills
Full UK Driving Licence
Ability to follow instructions and work to set processes
Good organisational skills and attention to detail
Ability to demonstrate equipment to customers (training provided)
DBS required