Telecare Mobile Responder
| Posting date: | 15 January 2026 |
|---|---|
| Salary: | £14.13 per hour |
| Hours: | Part time |
| Closing date: | 14 February 2026 |
| Location: | Cardiff, Cardiff County |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | RQ1677244 |
Summary
Neway International are seeking a Mobile Responder to join our client based with Cardiff Council.
Location: County Hall (base) with mobile working across the community
Hours: 28 per week, including evenings, weekends and bank holidays
Start Date: 26/01/2026
End Date: 27/04/2026
Pay Rate: £14.13 PAYE
About the Client
Cardiff Council’s Telecare service provides vital support to vulnerable and elderly residents across the city. Their Mobile Responders play a key role in ensuring emergency alarm calls are answered quickly, safely and with compassion. This role supports a vacant post within the People & Communities Directorate.
The Role
As a Mobile Responder, you will provide an efficient, reliable and friendly response to emergency alarm calls raised by Telecare users. You will attend residents’ homes, assess situations, offer practical help and support, and liaise with the Control Centre, next of kin, care agencies and emergency services where required.
You will also carry out routine visits, support sheltered housing schemes in the absence of Scheme Managers, and ensure all actions are recorded accurately. This is a frontline role requiring empathy, calm decision‑making and the ability to work independently, including during night shifts.
Key Responsibilities
Respond promptly to emergency and priority alarm calls from vulnerable and elderly residents
Provide practical help, reassurance and support during emergency situations
Communicate effectively with the Control Centre, next of kin, care agencies and emergency services
Maintain clear and accurate records of all visits and actions taken
Attend residents’ homes safely using mobile phone, tablet and two‑way radio systems
Carry out routine visits to sheltered housing schemes when required
Install, programme and test Telecare equipment, including alarm units and pendants
Support the development and use of new technology within the service
Ensure safe keeping of council equipment, fuel cards and vehicle logs
Work independently in line with lone working procedures
Assist in training and mentoring new colleagues
Uphold safeguarding responsibilities and report concerns appropriately
Promote equality, diversity and excellent customer service at all times
Candidate Requirements
GCSEs (including Maths and English) or equivalent
Strong communication skills, with the ability to support customers with empathy and patience
Confident working under pressure and responding to emergency situations
Comfortable using IT systems, apps and mobile technology
Ability to work independently and as part of a wider team
Caring attitude and commitment to delivering a high‑quality service
Willingness to work unsocial hours, including evenings, weekends and bank holidays
Enhanced DBS required
Location: County Hall (base) with mobile working across the community
Hours: 28 per week, including evenings, weekends and bank holidays
Start Date: 26/01/2026
End Date: 27/04/2026
Pay Rate: £14.13 PAYE
About the Client
Cardiff Council’s Telecare service provides vital support to vulnerable and elderly residents across the city. Their Mobile Responders play a key role in ensuring emergency alarm calls are answered quickly, safely and with compassion. This role supports a vacant post within the People & Communities Directorate.
The Role
As a Mobile Responder, you will provide an efficient, reliable and friendly response to emergency alarm calls raised by Telecare users. You will attend residents’ homes, assess situations, offer practical help and support, and liaise with the Control Centre, next of kin, care agencies and emergency services where required.
You will also carry out routine visits, support sheltered housing schemes in the absence of Scheme Managers, and ensure all actions are recorded accurately. This is a frontline role requiring empathy, calm decision‑making and the ability to work independently, including during night shifts.
Key Responsibilities
Respond promptly to emergency and priority alarm calls from vulnerable and elderly residents
Provide practical help, reassurance and support during emergency situations
Communicate effectively with the Control Centre, next of kin, care agencies and emergency services
Maintain clear and accurate records of all visits and actions taken
Attend residents’ homes safely using mobile phone, tablet and two‑way radio systems
Carry out routine visits to sheltered housing schemes when required
Install, programme and test Telecare equipment, including alarm units and pendants
Support the development and use of new technology within the service
Ensure safe keeping of council equipment, fuel cards and vehicle logs
Work independently in line with lone working procedures
Assist in training and mentoring new colleagues
Uphold safeguarding responsibilities and report concerns appropriately
Promote equality, diversity and excellent customer service at all times
Candidate Requirements
GCSEs (including Maths and English) or equivalent
Strong communication skills, with the ability to support customers with empathy and patience
Confident working under pressure and responding to emergency situations
Comfortable using IT systems, apps and mobile technology
Ability to work independently and as part of a wider team
Caring attitude and commitment to delivering a high‑quality service
Willingness to work unsocial hours, including evenings, weekends and bank holidays
Enhanced DBS required