CASE MONITORING OFFICER
| Posting date: | 21 January 2026 |
|---|---|
| Salary: | £36,363 to £39,152 per year |
| Hours: | Full time |
| Closing date: | 20 February 2026 |
| Location: | HU1 1HJ |
| Company: | Hull City Council |
| Job type: | Permanent |
| Job reference: | 33394 |
Summary
Neighbourhoods and Housing are looking to recruit a dynamic, enthusiastic and motivated person to help deliver financial assistance and adaptations citywide.
Your role will be a key operational lead in managing and ensuring continuous improvement of the financial assistance and adaptations processes for citywide delivery.
Your role will involve coordinating delivery of current cases and managing the Business Support Officer (BSO) Team to ensure that there is a comprehensive approach to the team delivery to reduce complaints and improve performance.
You will be expected to support the Team Manager, Principal Surveyors, Project Officers and wider team members including technical staff and wider strategic partners such as Occupational Therapy (OT) services, to ensure that the team delivers on its Key Performance Indicators to meet statutory duties.
You will be expected to have experience of change management, effective business management and forward thinking along with a confident and professional manner to be able to respond to formal and informal complaints.
You must be motivated to collaborate with wider team members to support vulnerable people who are at the heart of our work within the Private Financial Assistance Team, ultimately contributing to the wider Neighbourhoods and Housing Departments service delivery.
You must have a key understanding of housing legislation and knowledge of service improvement initiatives, frameworks and methodologies to ensure that cases are dealt with effectively and efficiently to ensure customers remain living independently in their own homes.
For an informal discussion about the role, please contact Helen Wallis, FINANCIAL ASSISTANCE TEAM MANAGER on 01482 614 352 or helen.wallis@hullcc.gov.uk
Your role will be a key operational lead in managing and ensuring continuous improvement of the financial assistance and adaptations processes for citywide delivery.
Your role will involve coordinating delivery of current cases and managing the Business Support Officer (BSO) Team to ensure that there is a comprehensive approach to the team delivery to reduce complaints and improve performance.
You will be expected to support the Team Manager, Principal Surveyors, Project Officers and wider team members including technical staff and wider strategic partners such as Occupational Therapy (OT) services, to ensure that the team delivers on its Key Performance Indicators to meet statutory duties.
You will be expected to have experience of change management, effective business management and forward thinking along with a confident and professional manner to be able to respond to formal and informal complaints.
You must be motivated to collaborate with wider team members to support vulnerable people who are at the heart of our work within the Private Financial Assistance Team, ultimately contributing to the wider Neighbourhoods and Housing Departments service delivery.
You must have a key understanding of housing legislation and knowledge of service improvement initiatives, frameworks and methodologies to ensure that cases are dealt with effectively and efficiently to ensure customers remain living independently in their own homes.
For an informal discussion about the role, please contact Helen Wallis, FINANCIAL ASSISTANCE TEAM MANAGER on 01482 614 352 or helen.wallis@hullcc.gov.uk
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.