Customer Experience Advisor (Sales Focus)
| Posting date: | 20 January 2026 |
|---|---|
| Salary: | £25,480 to £34,270 per year |
| Additional salary information: | Salary: £34,270 OTE = £25,480 basic + uncapped commission |
| Hours: | Full time |
| Closing date: | 19 February 2026 |
| Location: | BT1 3NR |
| Remote working: | On-site only |
| Company: | Red Dot Commercial Limited |
| Job type: | Permanent |
| Job reference: | RYYRWVX63 |
Summary
Customer Experience Advisor (Sales Focus)
£34,270 OTE | £25,480 basic + uncapped commission
Belfast – BT1 | On-site
Some people call it customer service.
Others call it sales.
In reality, it’s about helping customers make better decisions — and being rewarded for it.
This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.
No cold calling. No guesswork. Just conversations, outcomes, and clear targets.
The day-to-day
Speak with customers who are already using the service
Resolve queries, manage renewals and discuss upgrade options
Ask the right questions to understand what the customer actually needs
Use multiple systems accurately while keeping the conversation flowing
Work towards sales and quality measures that are clear and achievable
You’ll fit well if you…
Enjoy talking to people and influencing decisions
Like working towards goals and seeing the results in your pay
Can balance sales with good customer outcomes
Are comfortable learning new systems and processes
Want structure, support and progression — not chaos
Previous customer service or sales experience is useful, but not essential. Training is provided.
What you get
Permanent, full-time contract
40 hours per week, shifts between 8am–10pm, Monday to Sunday
Rotas confirmed at least one month in advance
Uncapped commission on top of a strong basic salary
Benefits including wellbeing support, discounts and dental cover
Full training and clear development pathways
This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven.
If you want stability, earning potential, and a role where effort is noticed, apply now.
£34,270 OTE | £25,480 basic + uncapped commission
Belfast – BT1 | On-site
Some people call it customer service.
Others call it sales.
In reality, it’s about helping customers make better decisions — and being rewarded for it.
This role sits right in the middle. You’ll take inbound calls from existing customers, deal with queries, renewals and upgrades, and spot opportunities where a better product or service genuinely makes sense.
No cold calling. No guesswork. Just conversations, outcomes, and clear targets.
The day-to-day
Speak with customers who are already using the service
Resolve queries, manage renewals and discuss upgrade options
Ask the right questions to understand what the customer actually needs
Use multiple systems accurately while keeping the conversation flowing
Work towards sales and quality measures that are clear and achievable
You’ll fit well if you…
Enjoy talking to people and influencing decisions
Like working towards goals and seeing the results in your pay
Can balance sales with good customer outcomes
Are comfortable learning new systems and processes
Want structure, support and progression — not chaos
Previous customer service or sales experience is useful, but not essential. Training is provided.
What you get
Permanent, full-time contract
40 hours per week, shifts between 8am–10pm, Monday to Sunday
Rotas confirmed at least one month in advance
Uncapped commission on top of a strong basic salary
Benefits including wellbeing support, discounts and dental cover
Full training and clear development pathways
This is an on-site role based in the BT1 area of Belfast, working five 8-hour shifts out of seven.
If you want stability, earning potential, and a role where effort is noticed, apply now.