Business Assurance Officer
| Posting date: | 13 January 2026 |
|---|---|
| Hours: | Full time |
| Closing date: | 12 February 2026 |
| Location: | Liverpool, Liverpool |
| Company: | Riverside |
| Job type: | Permanent |
| Job reference: | 5429 |
Summary
Job Title: Business Assurance Officer
Contract Type: Fixed Term Contract until September 2026
Salary: £36,281 Per Annum (£40,100 is achieved after 12 months successful performance in the role) Per Annum
Working Hours: 35 hours per week
Working Pattern: Monday-Friday, Hybrid
Location: Liverpool
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.
The difference you will make as a Business Assurance Officer
Deliver a quality, effective, Business Assurance service across the Customer Service Directorate. Carry out reviews of our policies, strategies, improvement plans and operational services to obtain assurance that we are meeting legislative and regulatory requirements, and that services are meeting quality standards. Support teams to identify necessary actions and develop SMART improvement plans. Role model Our Riverside Way values and work closely with other teams to ensure that services meet our aspirations, and that our customers trust us to deliver on our commitments. Drive the continuous improvement of the customer experience, while relentlessly reducing waste and improving value for money.
This is an exciting opportunity to develop your career, gain new skills and learn all about the way we deliver services to customers at Riverside.
The Business Assurance Team provides support to identify areas of concern, address any issues and assist with business-led implementation of improvements, within the Customer Service Directorate. We provide assurance to the senior leadership team and governance community that our operations comply with regulatory requirements and that SMART delivery plans are in place, well managed, and will deliver the required outcomes where necessary. We also carry out performance data analysis & work with teams to support the implementation of recommended improvement outcomes & training.
In this trainee role you'll learn about how our services are delivered, who's responsible for what, how the Consumer Regulations apply to our services, and how we measure our success. You'll develop skills in process mapping, data analysis, report writing and presenting, through shadowing, coaching and mentoring as well as formal training and learning opportunities.
About you
We are looking for someone with:
• Demonstrable commitment to Our Riverside Way values.
• Up-to-date knowledge of legislation, regulations and standards relating to social housing.
• A strong customer focus with excellent communication and influencing skills and able to work at all levels of the business.
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
• Competitive pay & generous pension
• 28 days holidays plus bank holidays
• Flexible working options available
• Investment in your learning, personal development and technology
• A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered