Tenant Engagement and Experience Officer
| Posting date: | 07 January 2026 |
|---|---|
| Salary: | £25,989 to £28,142 per year |
| Hours: | Full time |
| Closing date: | 25 January 2026 |
| Location: | Spalding, Lincolnshire |
| Remote working: | Hybrid - work remotely up to 2 days per week |
| Company: | South Holland District Council |
| Job type: | Contract |
| Job reference: |
Summary
Are you looking for a new opportunity to make a positive impact?
Do you enjoy finding solutions, communicating effectively, and working collaboratively? Are you passionate about delivering excellent customer service? If so, this role with South Holland District Council’s Housing Services team could be the perfect next step for you.
We’re looking for someone who is motivated and approachable to join us as a Tenant Engagement and Experience Officer. You will be working with the Tenant Engagement and Influence Lead and our Complaints Co-Ordinator to ensure that our tenants voice is prominent throughout all of our Housing Services. Your role will include:
Helping us to maximise tenant involvement and ensuring the tenants voice is fed into service improvement.
Playing a key role in recruiting involved tenants, building relationships and managing tenant feedback, through a variety of engagement events.
Helping co-ordinate and analyse tenant satisfaction throughout the department.
We’re looking for someone who:
Communicates and listens effectively, with confidence using IT and social media to engage with tenants.
Can manage their own workload and adapt to different working patterns—some evening or weekend work may be required to reach all tenants.
Above all you will be passionate about the work that you do and about meeting the needs of our diverse tenant base. This is a fantastic opportunity to help make a positive difference to our Housing Services.
If you are interested in having a confidential conversation about the role, please contact Bev Chapman, Tenant Engagement and Influence Lead on 07825 968374 (unavailable on a Monday).
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Do you enjoy finding solutions, communicating effectively, and working collaboratively? Are you passionate about delivering excellent customer service? If so, this role with South Holland District Council’s Housing Services team could be the perfect next step for you.
We’re looking for someone who is motivated and approachable to join us as a Tenant Engagement and Experience Officer. You will be working with the Tenant Engagement and Influence Lead and our Complaints Co-Ordinator to ensure that our tenants voice is prominent throughout all of our Housing Services. Your role will include:
Helping us to maximise tenant involvement and ensuring the tenants voice is fed into service improvement.
Playing a key role in recruiting involved tenants, building relationships and managing tenant feedback, through a variety of engagement events.
Helping co-ordinate and analyse tenant satisfaction throughout the department.
We’re looking for someone who:
Communicates and listens effectively, with confidence using IT and social media to engage with tenants.
Can manage their own workload and adapt to different working patterns—some evening or weekend work may be required to reach all tenants.
Above all you will be passionate about the work that you do and about meeting the needs of our diverse tenant base. This is a fantastic opportunity to help make a positive difference to our Housing Services.
If you are interested in having a confidential conversation about the role, please contact Bev Chapman, Tenant Engagement and Influence Lead on 07825 968374 (unavailable on a Monday).
BENEFITS: We offer excellent terms and conditions of employment including:
Access to the Local Government Pension Scheme, enjoy peace of mind with generous employer contributions to a scheme designed to provide long-term financial security after your working life
Generous annual leave scheme +option to buy more
Employee Assistance Programme
Employee Benefits Platform including retail, holiday, and leisure discounts
Cycle to work scheme*
Flu Jabs
Free Eye Test voucher for regular screen users
Flexible Working Policy
Agile Working Policy*
Car mileage reimbursement*
Excellent career progression and training opportunities
Long Service Recognition*
*Certain restrictions may apply
ABOUT US: Boston Borough Council, East Lindsey District Council and South Holland District Council have formed the South & East Lincolnshire Councils Partnership. The largest Council Partnership in the country. Since October 2021, the Partnership Councils have been working closely to deliver improved services to the communities in the sub-region and already there have been many positive outcomes.
Over time, it is envisaged that services will become formally shared across the three Councils creating the opportunity for colleagues to be involved in new and innovate areas of work.
The Council is an Equal Opportunities Employer. We are committed to ensuring all recruitment processes are non-discriminatory and that no potential or current employee is treated unfairly. Find out more about our Equal opportunities on our website
The Council reserves the right to change the closing date, depending on application numbers. Interviews may be arranged virtually/ in person when suitable candidates apply which may be prior to the closing date. For this role we do require the successful applicant to complete a DBS check as part of the onboarding process.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.