Switchboard Operator
| Posting date: | 18 December 2025 |
|---|---|
| Salary: | £12.50 per hour |
| Hours: | Full time |
| Closing date: | 01 January 2026 |
| Location: | WR5 1DD |
| Remote working: | On-site only |
| Company: | ISS Facilities Services |
| Job type: | Permanent |
| Job reference: | 150779 |
Summary
Switchboard Operator
Contract: Healthcare
Location: Worcester , WR5 1DD
Hours of work: 30
Working Pattern: Monday 0600 - 1400
Tuesday 0600 - 1400
Friday 0800 - 1600
Saturday 0600 - 1400
Contract Type: Permanent
Hourly Rate: £12.50
Looking for a fulfilling role in a vital service? We're searching for a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital. You'll play a crucial role in connecting callers to the right places. Handling approximately 3000+ calls a day, as you assist both internal and external inquiries, including emergency calls.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
The Role
- Answering internal and external calls withing agreed KPI and SLA agreements
- Providing efficient, courteous, and helpful support to callers
- Operate internal bleep system
- Proactively maintain the computer database of hospital personnel, departments and telephone numbers
- Undertake any clerical duties deemed necessary in order to promote efficient at all times
- Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year
About You
- Important to have good communication and clerical skills
- Be reliable and able to work well as part of a team,
- Able to cope well under pressure
- Previous experience would be preferred but not essential, full training will be given
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Contract: Healthcare
Location: Worcester , WR5 1DD
Hours of work: 30
Working Pattern: Monday 0600 - 1400
Tuesday 0600 - 1400
Friday 0800 - 1600
Saturday 0600 - 1400
Contract Type: Permanent
Hourly Rate: £12.50
Looking for a fulfilling role in a vital service? We're searching for a full-time Switchboard Operator to join the team at Worcestershire Royal Hospital. You'll play a crucial role in connecting callers to the right places. Handling approximately 3000+ calls a day, as you assist both internal and external inquiries, including emergency calls.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
ISS is a leading workplace experience and facility management company offering a wide range of tailor-made services for customers throughout the public and private sectors, enabling you to grow your talents as a representative of a people focused, market leading brand.
The Role
- Answering internal and external calls withing agreed KPI and SLA agreements
- Providing efficient, courteous, and helpful support to callers
- Operate internal bleep system
- Proactively maintain the computer database of hospital personnel, departments and telephone numbers
- Undertake any clerical duties deemed necessary in order to promote efficient at all times
- Required to work public and bank holidays, should your shift fall on that day as our department operates 24/7, 365 days a year
About You
- Important to have good communication and clerical skills
- Be reliable and able to work well as part of a team,
- Able to cope well under pressure
- Previous experience would be preferred but not essential, full training will be given
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.