Warning
This job advert has expired and applications have closed.
Technical Support Analyst
| Posting date: | 18 December 2025 |
|---|---|
| Hours: | Part time |
| Closing date: | 04 January 2026 |
| Location: | Preston, Lancashire |
| Remote working: | On-site only |
| Company: | University of Lancashire |
| Job type: | Temporary |
| Job reference: | 1475-25 |
Summary
In this role, you will be responsible for providing excellent technical support to our users, resolving complex issues, and ensuring a seamless user experience. You will work closely with various teams to analyse and resolve technical problems, support the testing team, and contribute to the improvement of our systems and processes. Your key responsibilities will include handling 3rd line support tickets and coordinating with technical teams to resolve issues and supporting the Testing Team in creation of test suites and test plans.
Staff may be required to work on a rota basis, covering 5 out of every 7 days (or pro-rata for part time staff), which will include evening and weekend working during term time.
About you:
We are seeking candidates who are IT literate with knowledge of computer systems and experience of working with technical problems. You will have the ability to communicate effectively, both written and verbally and have analytical and problem-solving skills. An undergraduate degree in a relevant subject or equivalent experiential learning is required for this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Staff may be required to work on a rota basis, covering 5 out of every 7 days (or pro-rata for part time staff), which will include evening and weekend working during term time.
About you:
We are seeking candidates who are IT literate with knowledge of computer systems and experience of working with technical problems. You will have the ability to communicate effectively, both written and verbally and have analytical and problem-solving skills. An undergraduate degree in a relevant subject or equivalent experiential learning is required for this role.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.