Patient Contact Advisor
| Posting date: | 15 December 2025 |
|---|---|
| Salary: | £12.71 per hour |
| Additional salary information: | £12.71 an hour |
| Hours: | Full time |
| Closing date: | 22 December 2025 |
| Location: | Salisbury, SP2 7FD |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A2320-25-0014 |
Summary
Please refer to Job Description attached to this advert for full details. General duties of the role are as follows: To read, action and maintain the Patient Contact List system in accordance with the Practices policy and process. To explain the Practice arrangements and formal requirements for new patients, temporary residents and ensure procedures are completed. To arrange patient transport for those eligible. To share information regarding the complaints procedure. To assist with the document workflow process. To open, prepare and send letters where necessary. To assist with the cancellation of clinics as and when required. To open the Practice up in the mornings (front desk only). To accept specimens from patients and deliver to the appropriate storage facility (front desk only). To sign in and sign out medications including repeat prescriptions (front desk only). To accept deliveries addressed to the Practice (front desk only). To liaise with patients, carers, hospitals, community pharmacies and other local healthcare providers when required regarding queries and requests and to pass on messages. To undertake statutory and mandatory training as required To act with professionalism and ensuring that ethical conduct is adhered to at all times. To assist with training for new staff. To assist with the gathering of statistics and information when required. To participate and co-operate with any research projects. To work across different practices on an ad-hoc/when required basis. It will be necessary to attend and contribute to various practice meetings as requested. This job description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners and the Management Team.