Customer Support Team Leader
| Posting date: | 11 December 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £28011-30230 per annum |
| Hours: | Full time |
| Closing date: | 09 January 2026 |
| Location: | Larbert, FK5 4EB |
| Company: | Serco Limited |
| Job type: | Permanent |
| Job reference: | 306528-43836369 |
Summary
Serco Limited
Serco is looking for a Customer Support Team Leader. The purpose of the job will be to provide support to the housekeeping and/or domestic teams within own area. Effectively deploy staff and resources to ensure a high quality of service delivery. Ensure hygiene standards within the domestic and catering environment are monitored and maintained. Assist the Customer Support Manager in areas relevant to training and experience.
Main Accountabilities:
- Undertake a full and comprehensive range of domestic and/or housekeeping duties in the working area
- Responsible for delivery of Domestic services within the Departments
- Customer satisfaction and relationship building
- Effective communication with all levels of staff
- To direct and assist Domestic and Housekeeping staff within the Departments
- To control and monitor staff performance of duties
- Manage absenteeism and arrange cover as necessary
- Ensure staff are aware of roles and responsibilities
- Provide staff training
- Have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted.
- Ensure compliance with operational policies on H&S, COSHH and other statutory legislation.
- Report hazards
- Responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH.
- Assist in investigations under the control of the Customer Support Manager
- Prepare payroll data for Customer Support Manager authorisation
- Conduct returns to work interviews.
- Deputise when Customer Support Manager not on site.
- Carry out housekeeping and/or domestic tasks as required.
- Salary: salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Serco is looking for a Customer Support Team Leader. The purpose of the job will be to provide support to the housekeeping and/or domestic teams within own area. Effectively deploy staff and resources to ensure a high quality of service delivery. Ensure hygiene standards within the domestic and catering environment are monitored and maintained. Assist the Customer Support Manager in areas relevant to training and experience.
Main Accountabilities:
- Undertake a full and comprehensive range of domestic and/or housekeeping duties in the working area
- Responsible for delivery of Domestic services within the Departments
- Customer satisfaction and relationship building
- Effective communication with all levels of staff
- To direct and assist Domestic and Housekeeping staff within the Departments
- To control and monitor staff performance of duties
- Manage absenteeism and arrange cover as necessary
- Ensure staff are aware of roles and responsibilities
- Provide staff training
- Have knowledge of all current Hygiene and Health and Safety legislation and ensure staff are fully inducted.
- Ensure compliance with operational policies on H&S, COSHH and other statutory legislation.
- Report hazards
- Responsible for stock control checks and suitable storage of materials in line with Health and Safety and COSSH.
- Assist in investigations under the control of the Customer Support Manager
- Prepare payroll data for Customer Support Manager authorisation
- Conduct returns to work interviews.
- Deputise when Customer Support Manager not on site.
- Carry out housekeeping and/or domestic tasks as required.
- Salary: salaries with annual reviews
- Pension: Up to 6% contributory pension scheme
- Holidays: 25 days annual leave
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.