Customer and Technical Support Advisor
| Posting date: | 03 December 2025 |
|---|---|
| Salary: | £26,707 to £29,588 per year |
| Hours: | Full time |
| Closing date: | 17 December 2025 |
| Location: | Preston, Lancashire |
| Remote working: | On-site only |
| Company: | University of Lancashire |
| Job type: | Permanent |
| Job reference: | 1329-25 |
Summary
When you work for the University of Lancashire, you’ll be part of a thriving community of talent that’s united in a common commitment to transform lives. We do this by delivering an outstanding educational experience and creating prosperity and opportunity in the communities we serve. Whatever your role, you’ll be playing a vital part in helping us achieve our vision.
About the role:
The University of Lancashire wishes to recruit a Customer and Technical Support Advisor to join the Customer Services team in Learning and Information Services (LIS) who provide support to staff and students. The successful candidate will be primarily focused on answering queries from staff and students on a wide range of IT, technical and Library support issues.
You will be engaging with our customers and applying listening and questioning skills to identify their needs and requirements; responding to and understanding customer support queries by telephone, email, and face to face via an IT & Library service desk. You will provide day to day support and advice to staff and students and be required to support colleagues and log information in a clear and accurate manner escalating queries to other team members as required. Full training will be provided to ensure you are well-equipped to handle the various responsibilities of the role.
About you:
The successful candidate will demonstrate excellent customer service and communication skills, along with good IT literacy and knowledge of PC systems.
A-Levels or equivalent post-secondary qualifications, or equivalent experiential learning are required for this role.
Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
About the role:
The University of Lancashire wishes to recruit a Customer and Technical Support Advisor to join the Customer Services team in Learning and Information Services (LIS) who provide support to staff and students. The successful candidate will be primarily focused on answering queries from staff and students on a wide range of IT, technical and Library support issues.
You will be engaging with our customers and applying listening and questioning skills to identify their needs and requirements; responding to and understanding customer support queries by telephone, email, and face to face via an IT & Library service desk. You will provide day to day support and advice to staff and students and be required to support colleagues and log information in a clear and accurate manner escalating queries to other team members as required. Full training will be provided to ensure you are well-equipped to handle the various responsibilities of the role.
About you:
The successful candidate will demonstrate excellent customer service and communication skills, along with good IT literacy and knowledge of PC systems.
A-Levels or equivalent post-secondary qualifications, or equivalent experiential learning are required for this role.
Applicants need to meet all essential criteria on the person specification to be considered for interview. This position is based in Preston.
What we can offer you:
Our people are our most important asset. We’ll encourage you to make the most of your talents and continually develop your skills and knowledge. As well as realising your career ambitions, you’ll be making a positive difference to other people’s lives. We also offer a fantastic package of rewards and lifestyle benefits – from an attractive annual leave entitlement to access to a comprehensive employee benefits platform.
We are proud to be a diverse, multicultural university. We are committed to building a truly inclusive culture where diversity is championed. Applications are particularly welcomed from individuals who will support the diversification within the University and support its development of a culture that is inclusive and welcoming to all.
The University is committed to providing a safe environment to study, work and visit, protecting children, young people and adults at risk from harm and abuse. Our safeguarding policy and safer recruitment procedure outlines our approach, alongside other internal policies, procedures and guidance which can be found on our Safeguarding page.
Applicants applying for roles in regulated activity and that are listed as an exception under the Rehabilitation of Offenders Act 1974 will be required to disclose any spent and unspent convictions and undertake a Disclosure and Barring Service (DBS) Check at the appropriate level, the University will only ask an applicant to make an application for a DBS check if they are legally entitled to.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.