NCL Change Management Business Change Facilitator
| Posting date: | 01 December 2025 |
|---|---|
| Salary: | £31,945.00 per year |
| Additional salary information: | £31945.00 a year |
| Hours: | Full time |
| Closing date: | 12 December 2025 |
| Location: | London, N12 8LY |
| Company: | NHS Jobs |
| Job type: | Contract |
| Job reference: | U0003-25-0005 |
Summary
Support practices and PCNs to assess readiness for change, identify priorities, and co-design improvement plans. Facilitate adoption of new models of care and operational processes (Access, LTC, and Digital First). Deliver one-to-one and group-based improvement sessions, including workflow reviews and team coaching. Capture learning and case studies to inform borough and NCL-wide playbooks. Support practices to use data (e.g., access, LTC dashboards, patient feedback) to identify improvement opportunities and monitor outcomes. Build strong working relationships with GPs, Practice Managers, and Administrative Teams and other practitioners, to drive and support improvements to business processes for practices within North Central London Maintain accurate records of practice engagement, interventions, and progress against agreed milestones. Contribute to borough-level delivery reports, dashboards, and RAID logs. Support training and development sessions for practice teams on QI tools, change management techniques, and digital adoption Support the collation of evidence for reporting to the Joint Operational Group (JOG) and ICB. Mentor staff in using practical QI tools such as process mapping, root cause analysis, and driver diagrams.