Patient Engagement and Involvement Facilitator
| Posting date: | 27 November 2025 |
|---|---|
| Salary: | £38,682.00 to £46,580.00 per year |
| Additional salary information: | £38682.00 - £46580.00 a year |
| Hours: | Full time |
| Closing date: | 04 December 2025 |
| Location: | London, SE13 6LH |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | C9197-25-1196 |
Summary
Champion and support involvement work across the Trust. Support the development and implementation of a Patient Involvement Strategy as part of the Patient Experience Strategy. Build strong relationships with people who use our services, their families, carers, staff, and key external stakeholders, thus gaining a better understanding and insight into their views. Attend relevant internal and external meetings as required to ensure the effective dissemination of information. Produce reports and papers on involvement to the Co-production Board, executive groups and other committees as required. Develop and manage relationships with external groups to foster involvement of the public. Support the active involvement of patient groups such as the Patient Participation Forum and Youth Board in improvement opportunities. Identify potential projects/activities to be advertised. Be an expert resource to teams to achieve service improvement through patient and public feedback and engagement, delivering training and driving teams to achieve projects to the required timescale. Conduct interviews with patients and the public to gather feedback on their experience of Trust services in an impartial manner ensuring that you do not in any way influence the patients responses. This may require you to travel to other sites in the borough, including patients own homes. Implement public feedback systems effectively to deliver in accordance with the changing needs of the Trust. Create and update planning tools, such as surveys, questionnaires, data collection spreadsheets, project plans, and action tables in Excel and Word. Utilise any other project management methods/tools that may assist with efficient ongoing management and timely delivery of projects. Keep up to date on national requirements through the Picker website, CQC website, NHSE website and through contacts with these organisations. Be a specialist directly accessible by all staff with respect to public and service user engagement activity. Prepare and present evaluation findings that may challenge practice in clinical services, working through difficulties encountered, and making practical recommendations for change. Maintain a positive, open and participatory, attitude to maximise teams engagement in team activity; however, when indicated and appropriate to act with authority to ensure compliance with the objectives of the role.