Patient Engagement Specialist - 3 Month FTC (Possibility to Extend)
| Dyddiad hysbysebu: | 11 Tachwedd 2025 |
|---|---|
| Cyflog: | £24,000.00 i £31,000.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £24000.00 - £31000.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 28 Tachwedd 2025 |
| Lleoliad: | London, SE1 2EL |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | A5321-25-0014 |
Crynodeb
Purpose of the role To support NHS patients in accessing vital health reviews by making high-volume outbound calls, motivating them to book appointments that could significantly improve or save their lives. The role is central to improving patient engagement and health outcomes through proactive communication. Key relationships Patients Primary contact, requiring empathy, persuasion, and clarity. Patient Support Hub Team Collaborating to meet team targets and share best practices. Supervisors/Coaches Receiving regular feedback and performance coaching. CRM/Data Systems Recording outcomes and managing patient information accurately. Key responsibilities Make 150+ outbound calls per day to patients due for clinical reviews. Persuade patients to book appointments, handling objections professionally. Explain health benefits clearly and address concerns. Monitor personal performance and participate in coaching sessions. Accurately record call outcomes and update patient records in CRM systems. Meet and exceed daily, weekly, and monthly booking KPIs.