Tenancy Sustainment Officer - Housing
| Posting date: | 26 November 2025 |
|---|---|
| Salary: | £16.62 to £21.17 per hour |
| Additional salary information: | Pay Rates: PAYE: £16.62 per hour Umbrella/Ltd: £21.17 per hour |
| Hours: | Full time |
| Closing date: | 05 December 2025 |
| Location: | Nottingham, Nottinghamshire |
| Remote working: | On-site only |
| Company: | Neway International Ltd |
| Job type: | Contract |
| Job reference: | 18074 |
Summary
Neway International are seeking a Tenancy Sustainment Officer – Housing to join our client based with Ashfield District Council.
Location: Urban Road, Kirkby, Nottingham, Nottinghamshire, NG17 8DA
Workers Hours per week: 37
Start Date: 15 December 2025
End Date: Initially for a 6 month contract
Pay Rates: PAYE: £16.62 per hour Umbrella/Ltd: £21.17 per hour
About Ashfield District Council
Ashfield District Council is committed to supporting tenants and preventing homelessness by delivering high-quality housing services. This role sits within the Place directorate, providing vital tenancy sustainment support to vulnerable tenants who may struggle to maintain their tenancy.
Role: Tenancy Sustainment Officer
We are seeking a dedicated Tenancy Sustainment Officer to deliver a comprehensive support and advice service to tenants. You will work closely with tenants, housing teams, and partner agencies to promote independent living, prevent homelessness, and ensure compliance with tenancy conditions.
Key Responsibilities
Provide tailored support and advice to tenants with difficulties sustaining their tenancy.
Carry out initial assessments, identify support needs, and agree person-centred support plans.
Build constructive relationships with tenants, encouraging positive lifestyle changes.
Remind tenants of their rights and responsibilities, assisting with repairs and tenancy breaches.
Support tenants with forms, grants, and advocacy with statutory, voluntary, and commercial agencies.
Provide budgeting advice and refer tenants to Money Management Advisors where necessary.
Manage own caseload effectively, meeting performance targets.
Undertake reception duties, housing advice, and administrative tasks.
Maintain accurate records, reports, and correspondence.
Promote the service within the Council and support colleagues.
Develop positive working relationships with partner organisations and attend multi-agency meetings.
Attend tenant and resident meetings as required.
Candidate Requirements
Experience working in social housing or a relevant field.
Experience supporting vulnerable client groups in the community.
Knowledge of legal processes associated with landlord and tenant relationships.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Strong organisational skills and ability to manage workload with minimal supervision.
Additional Information
Role based at Ashfield District Council offices with home visits required.
DBS check required.
Driving licence checks will be undertaken (role involves driving).
Lone working will be part of the role.
Hours: 37 per week, Monday to Friday, between 8.00am and 6.00pm.
Council operates a no-smoking policy across premises and vehicles.
Location: Urban Road, Kirkby, Nottingham, Nottinghamshire, NG17 8DA
Workers Hours per week: 37
Start Date: 15 December 2025
End Date: Initially for a 6 month contract
Pay Rates: PAYE: £16.62 per hour Umbrella/Ltd: £21.17 per hour
About Ashfield District Council
Ashfield District Council is committed to supporting tenants and preventing homelessness by delivering high-quality housing services. This role sits within the Place directorate, providing vital tenancy sustainment support to vulnerable tenants who may struggle to maintain their tenancy.
Role: Tenancy Sustainment Officer
We are seeking a dedicated Tenancy Sustainment Officer to deliver a comprehensive support and advice service to tenants. You will work closely with tenants, housing teams, and partner agencies to promote independent living, prevent homelessness, and ensure compliance with tenancy conditions.
Key Responsibilities
Provide tailored support and advice to tenants with difficulties sustaining their tenancy.
Carry out initial assessments, identify support needs, and agree person-centred support plans.
Build constructive relationships with tenants, encouraging positive lifestyle changes.
Remind tenants of their rights and responsibilities, assisting with repairs and tenancy breaches.
Support tenants with forms, grants, and advocacy with statutory, voluntary, and commercial agencies.
Provide budgeting advice and refer tenants to Money Management Advisors where necessary.
Manage own caseload effectively, meeting performance targets.
Undertake reception duties, housing advice, and administrative tasks.
Maintain accurate records, reports, and correspondence.
Promote the service within the Council and support colleagues.
Develop positive working relationships with partner organisations and attend multi-agency meetings.
Attend tenant and resident meetings as required.
Candidate Requirements
Experience working in social housing or a relevant field.
Experience supporting vulnerable client groups in the community.
Knowledge of legal processes associated with landlord and tenant relationships.
Excellent communication and interpersonal skills.
Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to work independently and as part of a team.
Strong organisational skills and ability to manage workload with minimal supervision.
Additional Information
Role based at Ashfield District Council offices with home visits required.
DBS check required.
Driving licence checks will be undertaken (role involves driving).
Lone working will be part of the role.
Hours: 37 per week, Monday to Friday, between 8.00am and 6.00pm.
Council operates a no-smoking policy across premises and vehicles.